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Old 03-17-2015, 04:43 AM   #1
SidGauVic
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Join Date: Mar 2015
Posts: 4
Default AOC E1659FWU - Driver not working

This monitor I purchased seems to be having a driver problem I cannot resolve.

Problem:
The monitor will not turn on when plugged in. The AOC sign will flash on showing that it is being plugged in; the device model number also shows up under Device Manager, however, it is shown under Other" and not "USB Display Adapters," with an error Code 28. Multiple rounds of installing/reinstalling AOC-supplied and DisplayLink-supplied drivers and software have failed. Every single instance results in the same flash of the logo with then a blank screen and a listing on Device Manager under "Other" the shows Code 28 in the properties dialog.

Attempted Solutions:
Like I mentioned above, I have reinstalled the software several times and using several packages. I haven't tried other cables because the device clearly connects over, it just has a driver issue of some sort.
I have also tried using another computer (same model) and surprisingly it works there. It is the exact same model and configuration laptop, except the laptop works perfectly with the monitor; I doubt there is a hardware defect on the monitor.

I'm half tempted to copy and paste their install files over mine and see what happens, but I though I wold try to exhaust all other troubleshooting options first. I went ahead and used the support file software to create the support RAR and I've attached it here.
Attached Files
File Type: zip WOLFIE-THINK_20150316_193740.zip (5.27 MB, 0 views)
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Old 03-17-2015, 02:25 PM   #2
JamesH
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Default

Hi,

Please follow these steps:

Right click on device in device manager
Select Driver
Select Update Driver
Select Browse my computer for driver software
Select Browse
Enter C:\Program Files\DisplayLink Core Software\
Check Include subfolders
Select Next

Thanks,
James
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Old 03-17-2015, 05:22 PM   #3
SidGauVic
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Posts: 4
Default Driver not found

Thanks James for those instructions. Unfortunately, they did not work. After following the instructions several times, I am told the driver does not exist.

Any other suggestions? Would you like me to post another log?
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Old 03-19-2015, 05:52 PM   #4
SidGauVic
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Default

Any updates? I noticed that there are similar problems occuring with other users as seen here albeit with a different device. http://www.displaylink.org/forum/showthread.php?t=63645.
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Old 03-16-2016, 01:58 PM   #5
Coolhandsluke
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Default

Quote:
Originally Posted by JamesH View Post
Hi,

Please follow these steps:

Right click on device in device manager
Select Driver
Select Update Driver
Select Browse my computer for driver software
Select Browse
Enter C:\Program Files\DisplayLink Core Software\
Check Include subfolders
Select Next

Thanks,
James
I have the same issues and after following these instructions it says it's already up to date.
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Old 03-16-2016, 03:23 PM   #6
SidGauVic
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Posts: 4
Default Try reinstalling USB hub/controller driver?

Quote:
Originally Posted by Coolhandsluke View Post
I have the same issues and after following these instructions it says it's already up to date.
So I eventually got the monitor working, but it involved reinstalling the USB hub/controller driver.

What happened was that I had given up on trying to fix the monitor and went to plug in a different device. That device was not working either, so I eventually reinstalled the USB hub/controller drivers through windows. After that, the other device started working. Eventually I went back to the monitor and it worked as well. Since then I've used two different USB monitors, and they've both been working perfectly fine.
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