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Old 09-12-2024, 05:24 PM   #1
Thursday
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Join Date: Sep 2024
Posts: 1
Angry 3 months & no contact from support

Greetings,

Two people in my company have followed all the online procedures and filled the required forms to get support to contact us. As of this writing it has been nearly months and nobody from your company has contacted us.

Horrible customer service !

Is there a DIRECT telephone number my company can call to talk to a live human being after waiting for three months to get help ?


Thank you
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Old 09-13-2024, 03:30 PM   #2
AlbanRampon
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Join Date: Sep 2015
Posts: 1,685
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Hello,

Thank you for reaching out.

I see one email (for last 8 years) from your company domain on July 24, with a preliminary email reply on July 26th on our ticketing system. It looks like emails got lost somewhere.

In order to look into this further, could you please share email addresses of the requestors or ticket numbers to technical-enquiries@synaptics.com so this can be escalated?

Regards,
Alban
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Senior product manager, universal docking stations and accessories

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Old 11-15-2024, 06:42 PM   #3
< XML Suplex >
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Join Date: Nov 2024
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Quote:
Originally Posted by Thursday View Post
Greetings,

Two people in my company have followed all the online procedures and filled the required forms to get support to contact us. As of this writing it has been nearly months and nobody from your company has contacted us.

Horrible customer service !

Is there a DIRECT telephone number my company can call to talk to a live human being after waiting for three months to get help ?


Thank you
Have you tried posting in the forums?

https://www.displaylink.org/forum/sh...ad.php?t=69422
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