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Old 06-13-2019, 09:17 AM   #1
Landossa
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Default Windows 10 v1903, dGPU on graphics intensive app

Hello List,

I have been using DisplayLink for a while now.

I just updated Windows 10 to 1903 and now when ever I try and launch any game it crashes. Everything else works.

I have updated the latest DisplayLink Driver to 9.1.1651.0 but this does not fix the issue.

All games DO work when I plug my monitor Directly into my Laptop.

This means that there is a DisplayLink driver problem when playing games under Windows 10 v1903 using HDMI. But could effect all display connections with DisplayLink and Windows 10 v1903.

Any ideas when this will be fixed?

Thanks,
L
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Old 06-13-2019, 11:49 AM   #2
AlbanRampon
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Hello Landosa,

Actually, from your test you proved it's a regression in Windows 10 v1903 behaviour.

Microsoft is currently working on that bug.
In the meantime, I'd like to suggest you select the laptop display as "main display" in Windows display settings before launching the game.

Kind regards,
Alban
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Old 07-08-2019, 03:20 PM   #3
jking777
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Is there any news on this? I haven't been able to run OpenGL apps since the 1903 update.
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Old 07-15-2019, 09:54 AM   #4
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Hello,

The OS fix has been rolled out to Windows 10 Insiders build 18932.
Would you or anyone else be able to feed back on the status for your application(s)?

Kind regards,
Alban
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Old 07-15-2019, 08:04 PM   #5
stvlada
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After an upgrade to Windows 10 preview 18936 build, I was able to start Adobe Photoshop CC 2019, which I couldn't before this upgrade due to the bug with the GPU setup.

I think this will resolve your issue also.
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Old 07-15-2019, 08:09 PM   #6
AlbanRampon
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Excellent stvlada, thank you for confirming.
What about the performance? I believe you should see it improved compared to previous OS.
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"DisplayLink is proud to be a Synaptics brand. Our emails have changed to synaptics.com but our commitment to customers remain the same."

Where to download the latest Windows drivers
How to clean up a corrupted installation
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Old 08-06-2019, 08:41 PM   #7
AlbanRampon
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Quote:
Originally Posted by Landossa View Post
Hello List,

I have been using DisplayLink for a while now.

I just updated Windows 10 to 1903 and now when ever I try and launch any game it crashes. Everything else works.

I have updated the latest DisplayLink Driver to 9.1.1651.0 but this does not fix the issue.

All games DO work when I plug my monitor Directly into my Laptop.

This means that there is a DisplayLink driver problem when playing games under Windows 10 v1903 using HDMI. But could effect all display connections with DisplayLink and Windows 10 v1903.

Any ideas when this will be fixed?

Thanks,
L
Good evening,

I am pleased to tell the fix for multi-GPU machines has been approved for deployment to Windows 10 v1903 (19H1).
It is currently tracking to be an optional update starting rolling out on Tuesday 27th August (overall OS patch, not just that) and then pushed to all machines as part of the Tuesday 10th September cumulative patch and newer.

Optional updates are manually installed by going to Settings > Updates & Security > Windows Update, and clicking on "Check for updates".
There is no change to the DisplayLink driver you are currently using.

Kind regards,
Alban
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Alban Rampon
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"DisplayLink is proud to be a Synaptics brand. Our emails have changed to synaptics.com but our commitment to customers remain the same."

Where to download the latest Windows drivers
How to clean up a corrupted installation
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Old 08-21-2019, 04:16 PM   #8
jking777
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Quote:
Originally Posted by AlbanRampon View Post
Good evening,

I am pleased to tell the fix for multi-GPU machines has been approved for deployment to Windows 10 v1903 (19H1).
It is currently tracking to be an optional update starting rolling out on Tuesday 27th August (overall OS patch, not just that) and then pushed to all machines as part of the Tuesday 10th September cumulative patch and newer.

Optional updates are manually installed by going to Settings > Updates & Security > Windows Update, and clicking on "Check for updates".
There is no change to the DisplayLink driver you are currently using.

Kind regards,
Alban
Does that mean that this bug only affects machines with multi-GPU setups like the Nvidia/Intel Optimus system? i.e. is a workaround for the bug to turn off Optimus and run solely on the Nvidia GPU?
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Old 08-21-2019, 04:25 PM   #9
AlbanRampon
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The workaround for the bug from this thread is to mark the laptop display as "main display" before starting the application.
Most can't really disable the iGPU.
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Alban Rampon
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"DisplayLink is proud to be a Synaptics brand. Our emails have changed to synaptics.com but our commitment to customers remain the same."

Where to download the latest Windows drivers
How to clean up a corrupted installation
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Old 08-28-2019, 05:30 AM   #10
AlbanRampon
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Hello,

I have heard that the cumulative patch usually distributed on Tuesdays will be distributed from Friday.
We will post when we've seen it.

Kind regards,
Alban
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Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand. Our emails have changed to synaptics.com but our commitment to customers remain the same."

Where to download the latest Windows drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
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