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Old 02-17-2023, 04:07 PM   #1
jstuhlsatz
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Default Display Link not working after updating to MacOS 13.2.1

Hello,

I sat down to my desk this morning to find my external monitors not working. My Mac (MBP 2021, M1) updated to MacOS 13.2.1 yesterday evening.

I have tried uninstalling and reinstalling Display Link manager (1.8.0 Build 63.163) several times, including using 3rd party apps to completely uninstall the app and all supporting files.

Has anyone else experienced this? Any workarounds?

I have attached the zip from the support tool.
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File Type: zip DisplayLinkInfo_Output_20230217_105804.zip (1.05 MB, 1 views)
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Old 02-17-2023, 05:00 PM   #2
TheHokemon
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Yikes! Looks like I will be holding off on the update...
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Old 02-18-2023, 04:11 PM   #3
vpwang
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Meet the same problem right after upgrading to macOS 13.2.1 from 13.2 too.
The DisplayLink manager cannot detect my external monitor at all.
  • Device: MacBook Air M1
  • OS: macOS 13.2.1
  • DisplayLink manager version: 1.8.0
  • DisplayLink Device:
  • Dell D6000S (PID: 0x6006)
  • OWC USB-C Dual HDMI 4K Display Adapter with DisplayLink (PID: 0x6000)

Last edited by vpwang; 02-18-2023 at 04:12 PM. Reason: wrong version for DisplayLink manager
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Old 02-20-2023, 10:10 PM   #4
shixian0039
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Same here. My problem is that the two external monitors are always mirrored. Only one device is recognized by the system "Display", therefore extended display does not seem to be available.

Setup:
  • Machine: Macbook Air M2, macOS Ventura 13.2.1
  • Connection: HP USB-C Dock G5
  • Monitors: HP M27ha x 2
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Old 02-21-2023, 10:45 AM   #5
KatarzynaCzaja
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Quote:
Originally Posted by jstuhlsatz View Post
Hello,

I sat down to my desk this morning to find my external monitors not working. My Mac (MBP 2021, M1) updated to MacOS 13.2.1 yesterday evening.

I have tried uninstalling and reinstalling Display Link manager (1.8.0 Build 63.163) several times, including using 3rd party apps to completely uninstall the app and all supporting files.

Has anyone else experienced this? Any workarounds?

I have attached the zip from the support tool.
Please make sure to check the following article. The USB bus does not show the DisplayLink detected.

Quote:
Originally Posted by vpwang View Post
Meet the same problem right after upgrading to macOS 13.2.1 from 13.2 too.
The DisplayLink manager cannot detect my external monitor at all.
  • Device: MacBook Air M1
  • OS: macOS 13.2.1
  • DisplayLink manager version: 1.8.0
  • DisplayLink Device:
  • Dell D6000S (PID: 0x6006)
  • OWC USB-C Dual HDMI 4K Display Adapter with DisplayLink (PID: 0x6000)
Please follow the steps here to gather logfiles and send the logs and more details of what monitors are working and not working to technical-enquiries@synaptics.com.

Quote:
Originally Posted by shixian0039 View Post
Same here. My problem is that the two external monitors are always mirrored. Only one device is recognized by the system "Display", therefore extended display does not seem to be available.

Setup:
  • Machine: Macbook Air M2, macOS Ventura 13.2.1
  • Connection: HP USB-C Dock G5
  • Monitors: HP M27ha x 2
Please keep in mind that HP USB-C Dock G5 is not a DisplayLink powered device, it will not be able to communicate with our drivers. We are not able to provide support for this product, please contact HP support directly for further support of this product.
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Old 02-21-2023, 02:44 PM   #6
EliseoReyes
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Default Solved

I had the same problem and this command worked for me.. try this diskutil resetUserPermissions / `id -u`
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Old 02-21-2023, 02:49 PM   #7
EliseoReyes
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Default This command worked for me


Once I updated to macOS Ventura, I had the same problem, I tried this...
diskutil resetUserPermissions / `id -u` and that worked for me..
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Old 02-21-2023, 04:31 PM   #8
Maxg
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Quote:
Originally Posted by shixian0039 View Post
Same here. My problem is that the two external monitors are always mirrored. Only one device is recognized by the system "Display", therefore extended display does not seem to be available.

Setup:
  • Machine: Macbook Air M2, macOS Ventura 13.2.1
  • Connection: HP USB-C Dock G5
  • Monitors: HP M27ha x 2

Hi, I have got the same setup as you, but never managed to get it to work. Are you using 2 Display Ports connecting Docking station and Displays?
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Old 02-22-2023, 07:15 AM   #9
Maxg
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Quote:
Originally Posted by KatarzynaKowalczyk View Post
Please make sure to check the following article. The USB bus does not show the DisplayLink detected.



Please follow the steps here to gather logfiles and send the logs and more details of what monitors are working and not working to technical-enquiries@synaptics.com.



Please keep in mind that HP USB-C Dock G5 is not a DisplayLink powered device, it will not be able to communicate with our drivers. We are not able to provide support for this product, please contact HP support directly for further support of this product.


Which Docking station do you recommend then? Thanks
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Old 02-22-2023, 07:39 AM   #10
KatarzynaCzaja
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Quote:
Originally Posted by Maxg View Post
Which Docking station do you recommend then? Thanks
We do not sell any end products therefore I cannot suggest one specific device. I can only suggest to filter products advertised on our website. Also please keep in mind that our website does not have all of the devices using our technology available as not all manufacturers requested their products to be placed there.

Product page: https://www.synaptics.com/products/d...ylink-products
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