08-08-2020, 10:40 PM | #1 |
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Confused on Night Light for Dell D6000 Dock
Hi,
I've read this about Night Light for Windows 10: https://support.displaylink.com/know...ticles/1886413 So for clarity before I buy cables, the Dell D6000 has 2 DisplayPort outputs and 1 HDMI. Is the link above suggesting that Night Light will only work on the HDMI output? |
08-10-2020, 10:36 PM | #2 |
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Is anyone able to provide clarity on this?
Thank you for the help. |
08-12-2020, 12:22 AM | #3 |
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It only works on monitors connected to the displayport outputs.
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08-12-2020, 09:23 PM | #4 |
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OK, that is odd. I've connected the it to HDMI port on the Dock to the HDMI port on the Monitor and it works. I then connect it from the DisplayPort on the Dock to the HDMI port on the same monitor and it doesn't work.
Any thoughts on this? |
08-13-2020, 10:40 PM | #5 |
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Good afternoon,
End products do not only have a DisplayLink chip in them and other components impact the feature set. That is the case of the Dell D6000. The night light feature stays in beta state as it has some issues. For the Dell D6000, it would work on the HDMI or DP outputs. If using a DisplayPort output, you need to connect to a DisplayPort monitor, or use an *active* converter. I believe your case does not work because you use a passive adapter. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
08-14-2020, 01:01 AM | #6 | |
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08-14-2020, 11:41 PM | #7 |
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Before you purchase additional hardware, I'd like to make sure you're not going to meet issues.
Would you mind using our customer support tool (see my forum signature for link) and post the .EDID file in your DisplayLink folder created on the desktop for the display you wish to connect through that adapter? It will give me the monitor characteristics. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
08-17-2020, 08:27 PM | #8 | |
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Quote:
Thank you |
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08-17-2020, 09:34 PM | #9 |
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It is the correct tool and the files should be both in the archive and in the subfolder with date and time of collection.
Alternatively, provided you have connected the display you wish to check about, the original location of the file is C:\Windows\Temp\DisplayLink. The file name starts with the name and model of monitor, followed by serial number before .edid. Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
08-17-2020, 11:21 PM | #10 | |
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