Go Back   DisplayLink Forum > Alpha, Beta Software Testing Programs > Closed Alpha and Beta Programs > CLOSED - Windows 10 Software

 
 
Thread Tools Search this Thread Display Modes
Old 07-30-2015, 03:47 PM   #11
PaulJ
Member
 
PaulJ's Avatar
 
Join Date: Jul 2010
Posts: 83
Default

Have you retried with our new 7.9M0 release?
PaulJ is offline  
Old 07-30-2015, 08:19 PM   #12
Jimpilot
Junior Member
 
Join Date: Jul 2015
Posts: 9
Default

Yes with the same result. It insists the drivers are not compatible with my MB168B+

Any other ides before I give up on this monitor? Id hate to return it to Amazon, I really like it and it works well in my job.

Is there a more formal support request avenue?

Last edited by Jimpilot; 07-30-2015 at 08:25 PM.
Jimpilot is offline  
Old 07-31-2015, 09:49 AM   #13
PaulJ
Member
 
PaulJ's Avatar
 
Join Date: Jul 2010
Posts: 83
Default

Hi Jimpilot,

Sorry we've not been able to resolve this sooner - unfortunately the logs you provided are not helping to determine why you were shown the incompatible drivers dialog. Could you please generate some new logs using the same support tool following the instructions below:
  • Disconnect the DisplayLink device from the computer
  • Press the Reset button in the DisplayLink support tool under Advanced Options
  • Turn on Advanced DisplayLink logging
  • Reconnect the DisplayLink device
  • Press Gather Support Information once the incompatible drivers dialog is displayed.

Hopefully that will help us determine the cause of your issue.

Thanks,
Paul
PaulJ is offline  
Old 07-31-2015, 02:56 PM   #14
Jimpilot
Junior Member
 
Join Date: Jul 2015
Posts: 9
Default Solved

So it occurred to me that the issue seemed to be the loading of the drivers to the monitor which was a one time event. So I downloaded the display link new software on another computer and tried connecting it to the monitor.

The drivers loaded as planned and the monitor worked while connected to that computer. Then I connected the monitor to the original computer I couldn't load the drivers with and it works perfect.
Jimpilot is offline  
 

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 09:10 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.