MB168B+ Drivers not installing

Jimpilot · 07-17-2015, 05:48 PM

Using lasts RC (7.9) everything works fine until it says it's updating the monitors. Then I get a message that the drivers are not compatible with the MB168B+

Jimpilot · 07-19-2015, 09:35 PM

Quote:

Originally Posted by Jimpilot

Using lasts RC (7.9) everything works fine until it says it's updating the monitors. Then I get a message that the drivers are not compatible with the MB168B+

Anyone have any ideas, the drivers it tries to load to the monitor are not compatible.

PaulJ · 07-20-2015, 06:51 PM

Hi Jimpilot,

Can you give us a bit more detail please? Ideally could you post a screenshot or photo of any error message you are being shown? The latest software should work with your device.

Thanks,
Paul

Jimpilot · 07-22-2015, 01:24 PM

Quote:

Originally Posted by PaulJ

Hi Jimpilot,

Can you give us a bit more detail please? Ideally could you post a screenshot or photo of any error message you are being shown? The latest software should work with your device.

Thanks,
Paul

The ezlink software installs normally but when I plug in the monitor it tries to install drivers on the monitor three times. Then I get a message that the drivers are not compatible with the mb168b+ monitor.

I think I uploaded a screen shot, it tells me in the bottom right corner that the drivers that are attempting to be installed are not compatible with my mb168b+

PaulJ · 07-23-2015, 11:47 AM

Hi Jimpilot,

Thanks for the screenshot, that helps. The next step to help us determine why you're seeing this message would be to run our support tool and attach the output to the thread for us to look at. The tool can be downloaded from here:

http://www.displaylink.com/downloads/sla.php?fileid=109

Thanks,
Paul

Jimpilot · 07-25-2015, 02:56 PM

Here is the file it created:VAIO_20150725_094230.zip

Jimpilot · 07-28-2015, 01:42 PM

Anybody still out there?

PaulJ · 07-28-2015, 01:45 PM

Yes, sorry, didn't get a chance to look at the logs you posted until today. Can you tell us how you got the 7.9 RC? Was it from Windows Update or did you download and install it yourself?

Jimpilot · 07-28-2015, 02:45 PM

Well I tried it both ways, with the same results from both downloading from you site and Windows update

Jimpilot · 07-30-2015, 02:43 PM

Any ideas?

07-17-2015, 05:48 PM	#1
Jimpilot Junior Member Join Date: Jul 2015 Posts: 9	MB168B+ Drivers not installing Using lasts RC (7.9) everything works fine until it says it's updating the monitors. Then I get a message that the drivers are not compatible with the MB168B+ Last edited by Jimpilot; 07-19-2015 at 09:34 PM.

07-20-2015, 06:51 PM	#3
PaulJ Member Join Date: Jul 2010 Posts: 83	Hi Jimpilot, Can you give us a bit more detail please? Ideally could you post a screenshot or photo of any error message you are being shown? The latest software should work with your device. Thanks, Paul

07-23-2015, 11:47 AM	#5
PaulJ Member Join Date: Jul 2010 Posts: 83	Hi Jimpilot, Thanks for the screenshot, that helps. The next step to help us determine why you're seeing this message would be to run our support tool and attach the output to the thread for us to look at. The tool can be downloaded from here: http://www.displaylink.com/downloads/sla.php?fileid=109 Thanks, Paul

07-25-2015, 02:56 PM	#6
Jimpilot Junior Member Join Date: Jul 2015 Posts: 9	Here is the file it created:VAIO_20150725_094230.zip

07-28-2015, 01:42 PM	#7
Jimpilot Junior Member Join Date: Jul 2015 Posts: 9	Anybody still out there?

07-28-2015, 01:45 PM	#8
PaulJ Member Join Date: Jul 2010 Posts: 83	Yes, sorry, didn't get a chance to look at the logs you posted until today. Can you tell us how you got the 7.9 RC? Was it from Windows Update or did you download and install it yourself?

07-28-2015, 02:45 PM	#9
Jimpilot Junior Member Join Date: Jul 2015 Posts: 9	Well I tried it both ways, with the same results from both downloading from you site and Windows update

07-30-2015, 02:43 PM	#10
Jimpilot Junior Member Join Date: Jul 2015 Posts: 9	Any ideas?