ASUS VS239H on D6000 Stuck at 640x480

[flat_line]

I recently purchased a Dell D6000 and am stuck at 640x480 on one monitor (ASUS VS239H) connected by HDMI. I am using DP for the other monitor, which displays at normal resolution. The HDMI port on the hub seems to be working fine as I have tried HDMI on the working monitor and it displays at normal resolution. I am currently using DisplayLink driver 9.2 M0. I have installed the firmware update for the D6000.

So far I have tried multiple solutions to no avail:

• The ASUS VS239H only has HDMI, DVI, and VGA, so DP is not an option. I have tried a DVI to HDMI cord and got the same results.
• I have tried the connection on both a Dell laptop and my desktop, both with the same results. The Dell laptop is using USB-C and the desktop uses USB-A 3.0. I get the same results in each.
• I uninstalled 9.2 M0 driver and reverted to 8.6 M1 with similar results
• I disabled Intel Graphics in both the BIOS and Device Manager and have installed the latest nVidia driver but this did not resolve the issue.

I have attached logs from the DisplayLink Support Tool. I hope you guys will have more success in diagnosing the issue.