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09-26-2016, 10:00 PM | #1 | |
Junior Member
Join Date: Jul 2016
Posts: 12
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8.0M2 on Win 10 x64 Anniv.: lots of user mode driver crashes
I suddenly get a lot of user mode driver crashes (event ID 10111).
Roughly translated the error message is: Quote:
Mouse is frozen, no input possible. After some seconds both monitors go blank, some seconds later the connection is re-established. Any hints? Is this a known problem? The issue comes without warning and lasts about 10 sec, so it's not possible to run DisplayLink diagnostics. My system is Lenovo W530, Nvidia Optimus, WIn 10 x64 1607 with latest updates. |
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09-27-2016, 01:14 PM | #2 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hey,
If you could run the diag tool just after this occurs, this would be helpful. The diagnostic tool will collect the crash mini-dumps (WUDF*.dmp) and we will be able to see the callstack and where the driver trips. Because of the freeze leading to reset, this sounds like a timeout... 10 seconds matches the time Windows gives up after. Unfortunately, after 5 timeouts in a short time frame, Windows stops trying and a reboot is necessary (USB reconnect has no impact). Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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