MB168B+ Not working/ constant disconnect chime

kpower · 08-27-2016, 10:44 PM

I just updated my computer to the Windows 10 anniversary update and as soon as I did my USB monitor stopped working.
I have followed the steps in the FAQs but to no avail
attached is the results of the display link support tool

Stepinsky · 08-28-2016, 08:50 PM

My 168B+ is working, not flawlessly, but it's working with Win 10 1607. Sometimes the display goes blank and I have to re-plug all my USB monitors.

What bothers me most is that I'm unable to adjust brightness and screen rotation any more.
I got no response from DisplayLink and there was no sensible answer from Asus support. It's obviously a driver issue, because on my old machine (still running Win 10 1511) all buttons are working as expected.

AlbanRampon · 08-29-2016, 12:18 PM

Hello Kpower,
Would you please be able to update to 8.0 M2?
We have made changes in the USB from the device side to be able to handle better the constant hammering of useless bus power down requests on some Intel platforms.

Hello Stepinsky,
We missed your post. You should have created a support ticket if that was important for you. I will reply on the initial post.

Kind regards,
Alban

Computerg767 · 08-31-2016, 05:21 PM

I am having the same issue.
Have moved to a different laptop and it worked on my old laptop.
then again people are saying on other forums that you need a USB Y-cable for this monitor due to the fact it needs more power.
I have tried all USB ports and it loads up and then thinks its not connect and goes into sleep mode.
I have tried doing a clean install of the latest 8.0 M2 but that doesn't seem to help at all.
I am hoping this can be resolved soon since i will be going to college and would appreciate the extra display.

Thanks,
Computerg767

Stepinsky · 09-01-2016, 08:56 PM

I updated to 8M2 and now a have random disconnections of my 168B+. My Lenovo LT1421 is fine. Sometimes the Asus stays black, sometimes it reconnects instantly.

AlbanRampon · 09-02-2016, 11:17 AM

Computer767, Stepinsky,
You will see in my signature how to capture logs as soon as practical after you see the fault.

kpower,
I see loads of crashes because of access violation and some issues accessing the registry.
Please use the steps described in the following FAQ to remove everything and then, install 8.0 M2 before reconnecting your MB168B+.
Should the issue persist, please post new logs.

Kind regards,
Alban

Computerg767 · 09-02-2016, 01:43 PM

Here are the log files. I have everything up to date including Bios and intel drivers. I am aware of the Skylake issue with the drivers and have updated o 8 M2. Also the portable monitor goes into sleep mode each time I plug t in to any ports on my laptop.

Thanks in advance,
Computerg767

Wim · 09-02-2016, 03:08 PM

Quote:

Originally Posted by Computerg767

Here are the log files. I have everything up to date including Bios and intel drivers. I am aware of the Skylake issue with the drivers and have updated o 8 M2. Also the portable monitor goes into sleep mode each time I plug t in to any ports on my laptop.

Thanks in advance,
Computerg767

I've taken a look at your logs. I can only see logs from one USB device, but this looks like a DisplayLink dock, rather than a USB monitor. I can't see any evidence of a DisplayLink monitor being connected to the PC.

Is this definitely appearing on the USB bus, as covered by this article:

http://support.displaylink.com/knowl...-at-all-or-i-g

Wim

Computerg767 · 09-02-2016, 03:38 PM

Hello,

the device wont even show in Device manager and wont show that error.

Could it be due to the fact i have the dock on the same computer?

At one point i got it to work but it turned off and stopped working again.

Should I get a hold of Asus at this point? Only thing is it worked on my old laptop with a USB 2.0 port.

thanks,
Computerg767

Computerg767 · 09-02-2016, 04:36 PM

I have fixed the issue for some reason when i plug it into my docking station with USB 3 it works fine. as soon as i plug it into my laptop USB 3 it does not. using a USB 2 extension has it working fine. This is really weird so I tried another USB 3 cable form my USB hardrive and it does not work. I am thinking its the power delivery. Oh well it's in working order now.

best regards,
Computerg767

08-28-2016, 08:50 PM	#2
Stepinsky Junior Member Join Date: Jul 2016 Posts: 12	Also having issues with Asus 168B+ My 168B+ is working, not flawlessly, but it's working with Win 10 1607. Sometimes the display goes blank and I have to re-plug all my USB monitors. What bothers me most is that I'm unable to adjust brightness and screen rotation any more. I got no response from DisplayLink and there was no sensible answer from Asus support. It's obviously a driver issue, because on my old machine (still running Win 10 1511) all buttons are working as expected.

08-29-2016, 12:18 PM	#3
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello Kpower, Would you please be able to update to 8.0 M2? We have made changes in the USB from the device side to be able to handle better the constant hammering of useless bus power down requests on some Intel platforms. Hello Stepinsky, We missed your post. You should have created a support ticket if that was important for you. I will reply on the initial post. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

09-01-2016, 08:56 PM	#5
Stepinsky Junior Member Join Date: Jul 2016 Posts: 12	Suddenly disconnecting with 8M2 I updated to 8M2 and now a have random disconnections of my 168B+. My Lenovo LT1421 is fine. Sometimes the Asus stays black, sometimes it reconnects instantly.

09-02-2016, 11:17 AM	#6
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Computer767, Stepinsky, You will see in my signature how to capture logs as soon as practical after you see the fault. kpower, I see loads of crashes because of access violation and some issues accessing the registry. Please use the steps described in the following FAQ to remove everything and then, install 8.0 M2 before reconnecting your MB168B+. Should the issue persist, please post new logs. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

08-31-2016, 05:21 PM	#4
Computerg767 Junior Member Join Date: Jul 2016 Posts: 15	I am having the same issue. Have moved to a different laptop and it worked on my old laptop. then again people are saying on other forums that you need a USB Y-cable for this monitor due to the fact it needs more power. I have tried all USB ports and it loads up and then thinks its not connect and goes into sleep mode. I have tried doing a clean install of the latest 8.0 M2 but that doesn't seem to help at all. I am hoping this can be resolved soon since i will be going to college and would appreciate the extra display. Thanks, Computerg767

09-02-2016, 03:38 PM	#9
Computerg767 Junior Member Join Date: Jul 2016 Posts: 15	Hello, the device wont even show in Device manager and wont show that error. Could it be due to the fact i have the dock on the same computer? At one point i got it to work but it turned off and stopped working again. Should I get a hold of Asus at this point? Only thing is it worked on my old laptop with a USB 2.0 port. thanks, Computerg767

09-02-2016, 04:36 PM	#10
Computerg767 Junior Member Join Date: Jul 2016 Posts: 15	I have fixed the issue for some reason when i plug it into my docking station with USB 3 it works fine. as soon as i plug it into my laptop USB 3 it does not. using a USB 2 extension has it working fine. This is really weird so I tried another USB 3 cable form my USB hardrive and it does not work. I am thinking its the power delivery. Oh well it's in working order now. best regards, Computerg767