06-30-2020, 01:12 AM | #1 |
Junior Member
Join Date: Jun 2020
Posts: 1
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I cant get my dock working with my macbook pro
hi everyone,
i ve just connected the following to my alogic dock: 1x screen hdmi 1x focusrite sound interferface 1x usb mouse 1x usb keyboard evertime i power it up the lights come on all the usb connected gear and the screen does not come on at all. i have the dock connected via a usb C cable with a usb a conversion connector and still no luck. I HAVE ENABLED THE DISPLAYLINK EXTENSION IN THE SYSTEM SECURITY PREFERENCE OF MY MAC. Is anyone else having problems such as this? I am running 10.15.5 on the macbook. Th macbook is from 2016 Any help would be appreciated |
06-30-2020, 10:02 AM | #2 |
DisplayLink Tech Support
Join Date: Jan 2020
Location: Katowice, Poland
Posts: 269
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Hello Rustyhands,
Thank you for your feedback. May you please gather your log files by following this guide? If you wish we may contact each other by emails. If so, please send your issue description + the log files to this email address: technical_enquiries@displaylink.com Thank you for your actions. Best regards, Jakub
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Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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