A ray of hope

MCV · 02-23-2010, 05:30 PM

After weeks and weeks of trying to get someone to respond, I got in touch with a wonderful person named Kim from DisplayLink's blog.

Kim wrote, "I realize things have been happening slower than we all would have liked on the Apple driver side. That said, we are continuing to work on the drivers, and we have not abandoned the support. It’s just slower than we had hoped."

I expressed to Kim the frustration level here on the forum and the fact that issues on the Windows beta driver side are regularly being addressed while the Mac side went neglected. Kim's response was, "Thanks for the detail. And I suggested just that to DisplayLink after your last email." She also wrote, "Thanks for your patience. More support is coming. Feel free to touch bases with me regularly for updates."

It sounds to me like someone will finally begin to monitor and address issues on the Mac side of the beta forum. For the first time I am truly optimistic.

Thanks again, Kim.

simplymuzik3 · 02-23-2010, 07:11 PM

Wow, that is truly great news! It makes me feel a lot better knowing that Mac is still supported! Now I just wish they could release drivers more often. The last one was more than 3 months ago

MCV · 02-23-2010, 07:14 PM

Which driver are you using? The beta 7 driver came out 2 months ago in December, although it's not posted here on the DisplayLink forum.

Go to this site and click on the download tab for the latest driver:
http://www.doublesight.com/product/?idx=53

simplymuzik3 · 02-23-2010, 07:40 PM

Yeah I have the beta 7 driver as well. My point is that it's still been months since a new Mac driver has been released. When I run my adapter at Full HD, there is quite bad lag, so I have to lower the resolution. Im still happy to know that they are aware of the issue now!

MCV · 02-23-2010, 07:43 PM

I know what you mean. I can't play video on it at all. I have to use the monitor that is directly connected via DisplayPort for that.

simplymuzik3 · 02-23-2010, 07:59 PM

Yeah me too. I really want to have dual monitors with my mbp all the time, but I find myself not really using the displaylink monitor at all. I hope it gets better within the next few weeks!

simplymuzik3 · 02-23-2010, 10:41 PM

I also got contacted from Kim and I was told the Mac drivers are coming "VERY SOON". I hope that means within the week!

Admin · 02-25-2010, 07:53 AM

Hi Everyone,

Thank you for your feedback regarding our Mac OS X software. Please take a look at our recent announcement, which outlines some of the reasons as to why you have been experiencing performance issues with your DisplayLink device, and how you can help us to improve this.

Regards

Seb

02-23-2010, 05:30 PM	#1
MCV Member Join Date: Dec 2009 Posts: 51	A ray of hope After weeks and weeks of trying to get someone to respond, I got in touch with a wonderful person named Kim from DisplayLink's blog. Kim wrote, "I realize things have been happening slower than we all would have liked on the Apple driver side. That said, we are continuing to work on the drivers, and we have not abandoned the support. It’s just slower than we had hoped." I expressed to Kim the frustration level here on the forum and the fact that issues on the Windows beta driver side are regularly being addressed while the Mac side went neglected. Kim's response was, "Thanks for the detail. And I suggested just that to DisplayLink after your last email." She also wrote, "Thanks for your patience. More support is coming. Feel free to touch bases with me regularly for updates." It sounds to me like someone will finally begin to monitor and address issues on the Mac side of the beta forum. For the first time I am truly optimistic. Thanks again, Kim. __________________ MacBook Pro 6,2 // Core i7 2.66GHz // 8GB RAM Dual 24" Samsung 2494SW monitors -- one via DisplayPort, one via ViBook+ Last edited by MCV; 02-23-2010 at 07:15 PM.

02-23-2010, 07:14 PM	#3
MCV Member Join Date: Dec 2009 Posts: 51	Which driver are you using? The beta 7 driver came out 2 months ago in December, although it's not posted here on the DisplayLink forum. Go to this site and click on the download tab for the latest driver: http://www.doublesight.com/product/?idx=53 __________________ MacBook Pro 6,2 // Core i7 2.66GHz // 8GB RAM Dual 24" Samsung 2494SW monitors -- one via DisplayPort, one via ViBook+

02-23-2010, 07:43 PM	#5
MCV Member Join Date: Dec 2009 Posts: 51	I know what you mean. I can't play video on it at all. I have to use the monitor that is directly connected via DisplayPort for that. __________________ MacBook Pro 6,2 // Core i7 2.66GHz // 8GB RAM Dual 24" Samsung 2494SW monitors -- one via DisplayPort, one via ViBook+

02-23-2010, 07:11 PM	#2
simplymuzik3 Junior Member Join Date: Oct 2009 Posts: 12	Wow, that is truly great news! It makes me feel a lot better knowing that Mac is still supported! Now I just wish they could release drivers more often. The last one was more than 3 months ago

02-23-2010, 07:40 PM	#4
simplymuzik3 Junior Member Join Date: Oct 2009 Posts: 12	Yeah I have the beta 7 driver as well. My point is that it's still been months since a new Mac driver has been released. When I run my adapter at Full HD, there is quite bad lag, so I have to lower the resolution. Im still happy to know that they are aware of the issue now!

02-23-2010, 07:59 PM	#6
simplymuzik3 Junior Member Join Date: Oct 2009 Posts: 12	Yeah me too. I really want to have dual monitors with my mbp all the time, but I find myself not really using the displaylink monitor at all. I hope it gets better within the next few weeks!

02-23-2010, 10:41 PM	#7
simplymuzik3 Junior Member Join Date: Oct 2009 Posts: 12	I also got contacted from Kim and I was told the Mac drivers are coming "VERY SOON". I hope that means within the week!

02-25-2010, 07:53 AM	#8
Admin Administrator/Beta Program Coordinator Join Date: Sep 2008 Posts: 79	Hi Everyone, Thank you for your feedback regarding our Mac OS X software. Please take a look at our recent announcement, which outlines some of the reasons as to why you have been experiencing performance issues with your DisplayLink device, and how you can help us to improve this. Regards Seb