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02-16-2020, 01:21 AM | #1 |
Junior Member
Join Date: Feb 2020
Posts: 1
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2019 Macbook Pro 13'' - 2 external monitors work intermittently
Hi Hoping someone can help me here.
I have two external monitors connected through Displaylink 4k dock. The monitors are both connected via HDMI cables The dock is connected via USB-C I have most recent Catalina update running and the most recent displaylink drivers installed When I sit down to connect the dock the monitors will often stay dark. my mac will exit power saving mode, i.e. i recognizes it's connected to power through the dock but the monitors will remain asleep. I routinely have to disconnect and re-connect the USB-C cable from my mac 2-3 additional times to get the monitors to wake up. Any thoughts here? Is this a known issue? Is there an issue with my hardware? |
02-19-2020, 08:23 AM | #2 |
DisplayLink Tech Support
Join Date: Jan 2020
Location: Katowice, Poland
Posts: 269
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Hi There,
Thank you for your patience. Could you please provide us with logs from your system? You may do it by following this link: https://support.displaylink.com/know...to-displaylink Additionally, you may try using our new app beta version for MacOS that can be downloaded from here: https://www.displaylink.com/downloads/file?id=1498 Lastly, may you please confirm if you are closing the laptop or keeping it open during the plug? Kind regards, Jakub
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Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution Last edited by JakubDabrowski; 02-19-2020 at 08:47 AM. |
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mac, monitors |
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