Screen does not work after windows 8.1 update

jinxen · 04-21-2014, 08:36 AM

Hello,

I have a targus usb 3.0 docking station with displaylink. After updating to windwos 8.1 the screens stopped working. Everything else is working, usb ports and keybord but the extra screen does not come on.

I have installed the latest software from displaylink, and followed the guide to re install it but I can't get the screen to work. As I said everything else plugged in to the dock works, except the screen.

//Cheers

JamesH · 04-22-2014, 10:57 AM

Hi,

Please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool.

Thanks,
James

04-21-2014, 08:36 AM	#1
jinxen Junior Member Join Date: Apr 2014 Posts: 1	Screen does not work after windows 8.1 update Hello, I have a targus usb 3.0 docking station with displaylink. After updating to windwos 8.1 the screens stopped working. Everything else is working, usb ports and keybord but the extra screen does not come on. I have installed the latest software from displaylink, and followed the guide to re install it but I can't get the screen to work. As I said everything else plugged in to the dock works, except the screen. //Cheers

04-22-2014, 10:57 AM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please attach the output of this tool: http://www.displaylink.com/support/ticket.php?id=269 Once downloaded, please run it and select "Gather Support Information" When you reply please select "Manage Attachments" from the "Additional Options" section below. From there select Upload and navigate to the output of the tool. Thanks, James