D6000 on USB-c Issues - Page 2

AlbanRampon · 11-09-2018, 04:55 PM

Fantastic, thank you for taking the time to report back.

leebow55 · 11-19-2018, 10:04 AM

I would like to say I have had odd issues with USB-C on my Lenovo T480. I cant say exactly what had happened that started this, but as per the original poster I installed all the latest drivers from Lenovo, which included a Thunderbolt firmware update and this so far has cured the issue (DisplayLink/Dell D6000 not appearing in Display Adaptors)

PS - I have attempted to run the Dell Firmware Update utility and had no luck. Its a very poorly written app (extracted the files with 7zip to)

cyrusfox · 03-24-2022, 06:39 PM

I found a work around as I had the same issue on a brand new HP elitebook 830 g8 where displays and everything was functional on USB 3.0 but display would not show up in USB-C (but peripherals and charge would work). To fix all I had to do was disable the thunderbolt controller in device manager, then hook up through USB-C where it then recognized the dock.

Unfortunately I need to leave Thunderbolt disabled to connect to the dock and can then re-enable but if it is enabled before connection it stops working like before. Hoping I can uninstall and reinstall the Thunderbolt controller software but so far not having much luck making it work without constant disabling.

11-09-2018, 04:55 PM	#11
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Fantastic, thank you for taking the time to report back. __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

03-24-2022, 06:39 PM	#13
cyrusfox Junior Member Join Date: Mar 2022 Posts: 1	Band-aid fix found to make functional. I found a work around as I had the same issue on a brand new HP elitebook 830 g8 where displays and everything was functional on USB 3.0 but display would not show up in USB-C (but peripherals and charge would work). To fix all I had to do was disable the thunderbolt controller in device manager, then hook up through USB-C where it then recognized the dock. Unfortunately I need to leave Thunderbolt disabled to connect to the dock and can then re-enable but if it is enabled before connection it stops working like before. Hoping I can uninstall and reinstall the Thunderbolt controller software but so far not having much luck making it work without constant disabling.

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11-19-2018, 10:04 AM	#12
leebow55 Junior Member Join Date: Nov 2018 Posts: 4	I would like to say I have had odd issues with USB-C on my Lenovo T480. I cant say exactly what had happened that started this, but as per the original poster I installed all the latest drivers from Lenovo, which included a Thunderbolt firmware update and this so far has cured the issue (DisplayLink/Dell D6000 not appearing in Display Adaptors) PS - I have attempted to run the Dell Firmware Update utility and had no luck. Its a very poorly written app (extracted the files with 7zip to)