Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 12-02-2013, 04:31 PM   #1
bsuneja
Junior Member
 
Join Date: Dec 2013
Posts: 2
Default DisplayLink devices don't wake up from sleep on Windows 8.1

Hi,

I'm using an Asus Zenbook Touch ultrabook, which shipped with Windows 8.0, and a Targus USB 3.0 dock ACP71USZ. This has worked OK for more than 6 months.

After upgrading to Windows 8.1, I had issues with DisplayLink (won't detect second display first, updated to latest software which then resulted in inability to boot). These were fixed by restoring the OS, running the DisplayLink cleaner utility and then reinstalling the latest DisplayLink drivers (v7.4).

Now I can boot OK, external monitor works through the dock. But after waking up from sleep, the dock doesn't seem to wake up - no monitor, no USB devices connected to the dock are visible. I have to unplug the USB 3.0 cable from the laptop and plug it back in to make it work.

DisplayLink Display adapter driver: 7.4.48800.0, driver date: 6/20/2013.

How can I resolve this?
bsuneja is offline   Reply With Quote
Old 12-03-2013, 10:06 AM   #2
JamesH
Senior Member
 
Join Date: Jan 2012
Posts: 1,523
Default

Hi,

Can you attach the logs for this?
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James
JamesH is offline   Reply With Quote
Old 12-06-2013, 05:21 PM   #3
bsuneja
Junior Member
 
Join Date: Dec 2013
Posts: 2
Default Support info

Here it is.
Attached Files
File Type: zip NEWTHING_20131206_101637.zip (436.3 KB, 2 views)
bsuneja is offline   Reply With Quote
Old 01-16-2014, 10:09 PM   #4
JamesH
Senior Member
 
Join Date: Jan 2012
Posts: 1,523
Default

Hi,

Can you try v7.4 M4 from here:
http://www.displaylink.com/support/downloads.php

Let me know how you get on.

Thanks,
James
JamesH is offline   Reply With Quote
Reply

Tags
display, driver, sleep, windows 8.1

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 09:08 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2022, vBulletin Solutions, Inc.