01-03-2014, 09:45 AM | #1 |
Junior Member
Join Date: Jan 2014
Posts: 3
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AOC External Monitor Connecting and Disconnecting
I am running v7.5 on Windows 8.1 Enterprise with an AOC USB monitor and it will work for a little while then begins to disconnect/connect repeatedly until I unplug the monitor. I've been through all of the troubleshooting steps and nothing seems to resolve the problem. I've attached the ZIP file generated by the support tool.
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01-03-2014, 10:52 AM | #2 |
Senior Member
Join Date: Feb 2009
Posts: 1,561
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This can be due to a lack of power from the USB port. Is it connected directly to the PC? and the PC is not on battery?
Wim |
01-03-2014, 11:13 AM | #3 |
Junior Member
Join Date: Jan 2014
Posts: 3
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It is a Dell Precision M4800 and the monitor is directly connected. I doubt it is a power issue as it occurs even when I have the extra power only USB connector on the monitor connected.
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01-03-2014, 01:32 PM | #4 |
Senior Member
Join Date: Feb 2009
Posts: 1,561
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The logs show that the monitor is connecting/disconnecting from the USB bus so this is something with the hardware rather than a driver issue.
Are you using the USB cable that came with the display? Failing that I would contact AOC. Thanks Wim |
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