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Old 03-21-2022, 09:37 PM   #1
smittymoo
Junior Member
 
Join Date: Mar 2022
Posts: 1
Default Not seeing display in Display Manager

I've installed the drivers with no errors.

I can see the HDMI audio for the new display.

I'm not seeing the new display added to the Display manager.
Linux Kernel 5.4.0-104-generic

lsusb - Bus 004 Device 002: ID 17e9:4301 DisplayLink

_errors.txt - ('/home/root/.local/share/xorg', 'Xorg.*') -> [Errno 2] No such file or directory: '/home/root/.local/share/xorg'
('xrandr',) -> Command '('xrandr',)' returned non-zero exit status 1

machine_info.txt - OS info: Linux-5.4.0-104-generic-x86_64-with-Zorin-15-bionic
CPU info: Intel(R) Core(TM) i7-2675QM CPU @ 2.20GHz Cache: 6144 KB Cores: 4
Installed RAM: 12175156 kB
DL driver version: None
EVDI kernel module version: 1.9.1
Lib evdi module version: 1.9.1
DLM running: True
Session info (x11/wayland):
DL device connected: Bus 004, Device 002, ID 17e9:4301
Name: USB3.0 UHD HDMI Adapter
Speed: 5000 Mbps





Not sure what I'm doing wrong. Tried uploading support tool output but getting web page error

Last edited by smittymoo; 03-21-2022 at 10:00 PM.
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Old 06-29-2022, 07:04 AM   #2
DanielSznicer
DisplayLink Tech Support
 
Join Date: Mar 2020
Posts: 97
Default

Quote:
Originally Posted by smittymoo View Post
I've installed the drivers with no errors.

I can see the HDMI audio for the new display.

I'm not seeing the new display added to the Display manager.
Linux Kernel 5.4.0-104-generic

lsusb - Bus 004 Device 002: ID 17e9:4301 DisplayLink

_errors.txt - ('/home/root/.local/share/xorg', 'Xorg.*') -> [Errno 2] No such file or directory: '/home/root/.local/share/xorg'
('xrandr',) -> Command '('xrandr',)' returned non-zero exit status 1

machine_info.txt - OS info: Linux-5.4.0-104-generic-x86_64-with-Zorin-15-bionic
CPU info: Intel(R) Core(TM) i7-2675QM CPU @ 2.20GHz Cache: 6144 KB Cores: 4
Installed RAM: 12175156 kB
DL driver version: None
EVDI kernel module version: 1.9.1
Lib evdi module version: 1.9.1
DLM running: True
Session info (x11/wayland):
DL device connected: Bus 004, Device 002, ID 17e9:4301
Name: USB3.0 UHD HDMI Adapter
Speed: 5000 Mbps





Not sure what I'm doing wrong. Tried uploading support tool output but getting web page error
Hello,
Would you be able to gather logfiles that will show us a bit more about your current setup?

To do that follow the steps mentioned in the following article:
https://support.displaylink.com/know...to-displaylink

Also please tell me what is the exact brand and model of the DisplayLink powered device that you have.

Thank you.
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