Microsoft Surface Pro 2 - Random Crashing

[DEAD-BODY3]

With your previous and latest drivers (7.6M1) my machine (Surface Pro 2) continues to randomly reboot. I am using the Tekrepublic TUD-3000 Docking Station with two external monitors.

I updated to the latest Intel graphics drivers last week however no change... crashing and crashing with Docking Station.

My OS is Windows 8.1 Pro Update 1, with all of the latest updates (through Windows Update anyway).

Can you help resolves this stability/DisplayLink issue?

[JamesH]

Hi,

This sounds similar to a recent post.

Can you run Windows Update on your tablet and specifically check and download and install the Windows 8.1 "Update" (KB2919355)?

If that doesn't help, please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop.

Thanks,
James

[DEAD-BODY3]

Attached is the zip file. I tried to install KB2919355 earlier today and this intended update stated that it was already installed.

[DEAD-BODY3]

Bump for reply.

[JamesH]

Hi,

It maybe that you need to install the latest graphics driver direct from Intel.

As a first step please download the latest update for the Surface tablet:
http://www.microsoft.com/en-gb/downl....aspx?id=38826

If that doesn't help then I'd recommend downloading the latest Intel graphics driver from here:

http://downloadcenter.intel.com/conf...&Dwnldid=23884

See this link for how to install the graphics driver on your system:

http://www.intel.com/support/graphics/sb/CS-033915.htm

Thanks,
James

[DEAD-BODY3]

Thanks for the suggestions James however I was sure to update to the latest drivers last week, and re-confirmed today with the links you provided. My machine runs 100% stable until I plug into the hub mentioned above. It seems to me that there still compatibility issues with the combination of DisplayLink Drivers and other hardware/drivers...

When my combination is running (as in not crashing) it is great! Continual stability issues however are becoming a deal breaker...

[PCEng]

Hey,

We have about 10 Surface Pro 2 in use and don't have these issues. Can you upload the mini dump so I can take a look and see what's causing the BSOD?

You'll find it in C:\Windows\Minidump by date and time.

Cheers,

[DEAD-BODY3]

As it would happen I had to do a complete system restore (from factory image) yesterday. I will see how it goes now that I am up and running again, and with all the latest drivers. If there are any issues then I will let you know.

My setup is different now too.. for the time being. Before the recent complete system restore I was operating with up to 2 external monitors and 1 HDTV, in this condition my Surface Pro 2 would freeze and reboot after a few minutes. I also noticed that with only 1 external monitor connected that the external screen would freeze however the Surface would revert back to its own screen, without crashing. Now with operating under a full system restore I will see what happens for both cases (1, 2 or 3 external displays).

Thanks for the reply!