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03-11-2025, 08:55 AM
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#1 |
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Junior Member
Join Date: Mar 2025
Posts: 7
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DisplayLink does not recognize all monitors
Hi everyone
Since today I experience something weird. I use two computers (a Dell and a MacBook Air M3 2024 with Sequoia 15.3.1. I connect them via a Belkin docking station to 3 monitors via HDMI. When I use my Dell computer this works fine. All monitors are recognized and operational. It used to work with the MacBook Air as well but since today it does not. Currently only 1 of the 3 monitors is working and if I look at the thunderbold ports none of the 2 seem to be connected... Clearly the issue is not in the docking station or in the cabling connecting the monitors or the cable connecting the laptop to the docking station. I replaced Display Manager to the newest version without success. What could be the issue here? Would appreciate help! Henk Jelt |
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03-11-2025, 11:24 AM
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#2 |
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DisplayLink Team
Join Date: Jun 2024
Location: Poland
Posts: 77
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Hi henkjelt,
Let me understand your problem better. I don't know what model of docking station you have, but I assume that 2 ports are running on DisplayLink and the other is an alt-mode lead. And presumably this monitor works i.e. behaves as if the DisplayLink Manager is disabled. Can you confirm that DisplayLink Manager is enabled and it is detecting the monitors correctly?
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Dariusz Bieńkowski DisplayLink Team Where to download the latest DisplayLink drivers How to report macOS issues to DisplayLink tech support for a speedy resolution |
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03-11-2025, 05:35 PM
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#3 |
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Junior Member
Join Date: Mar 2025
Posts: 7
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DisplayLink Manager Manager is enabled, but only detects the macbook screen and 1 monitor.
The docking station contains 3 hdmi ports. On the apple user forum there are a lot of posts about this issue which seems to appear with the latest update to sequioa 15.3.1. |
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03-12-2025, 07:10 AM
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#4 |
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DisplayLink Team
Join Date: Jun 2024
Location: Poland
Posts: 77
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Hey, thanks for the answer. Please contact us directly and we will try to find a solution. You will be asked to send system logs and share the exact information regarding your docking station.
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Dariusz Bieńkowski DisplayLink Team Where to download the latest DisplayLink drivers How to report macOS issues to DisplayLink tech support for a speedy resolution |
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03-13-2025, 06:06 AM
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#5 |
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Junior Member
Join Date: Mar 2025
Posts: 7
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How do I contact you?
Thanks for your message.
How do I contact you? |
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03-13-2025, 07:55 AM
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#6 |
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DisplayLink Team
Join Date: Mar 2025
Posts: 88
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Hi henkjelt,
You can contact us in two ways:
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Marta Jaroch DisplayLink Team Where to download the latest DisplayLink drivers How to report macOS issues to DisplayLink tech support for a speedy resolution Last edited by mjaroch; 03-13-2025 at 10:31 AM. |
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03-13-2025, 09:16 AM
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#7 |
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Junior Member
Join Date: Mar 2025
Posts: 7
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Thanks
I will click the link and report it directly
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03-13-2025, 10:22 AM
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#8 |
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Junior Member
Join Date: Mar 2025
Posts: 7
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done
I have sent the details to support
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03-17-2025, 05:20 PM
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#9 |
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Junior Member
Join Date: Mar 2025
Posts: 7
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Next step?
Hi
I have send all details to support. What is the next step? |
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03-18-2025, 07:42 AM
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#10 |
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DisplayLink Team
Join Date: Mar 2025
Posts: 88
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Hello henkjelt,
Thank you for sending us details. Please wait for our support engineer to contact you.
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Marta Jaroch DisplayLink Team Where to download the latest DisplayLink drivers How to report macOS issues to DisplayLink tech support for a speedy resolution |
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