Windows 8, Targus APC71USZ, Sleep

Hickhaven · 07-12-2013, 05:43 PM

I have been running the Targus APC71USZ USB 3.0 docking station for about Nine months. It is connected to an HP Envy dv7 and two HP 2311x external monitors. Operation has been flawless until the latest displaylink software update. When the laptop used to enter sleep mode or the screen was put into sleep mode, the external monitors would also enter sleep mode and remain that way untill the computer was woke up. After the latest update however, the monitors initially go to sleep, then almost immediately restart and search for a signal, enter sleep mode, restart and search for a signal etc ... I now have to disconnect the power supply to the docking station in order to put the monitors to sleep or turn each monitor off individually. I have tried running a restore to the point before the displaylink software update and removing and re-installing the the displaylink software with no change. It is almost as if the update changed a setting in the docking station itself??
Any information or recommendations would be greatly appreciated.

JamesH · 07-14-2013, 11:55 PM

Hi,

Please attach the logs as described here:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

Hickhaven · 07-15-2013, 12:43 PM

James, Log files are attached.
Thank You

JamesH · 07-19-2013, 05:17 PM

Hi,

Can you try the latest 7.3M1 build - have a hunch that this might fix your issue.

Thanks,
James

Hickhaven · 07-22-2013, 05:09 PM

James, Thanks for your help ....
As I said in my original post, the lastest driver is what appears to have started my problems. Previous to the latest version, the external monitors would enter sleep and remain that way until woke any time the computer was put to sleep or turned off. I must now physically disconnect the monitor from the docking station or the power to the docking station to put the monitors to sleep.
I have re-installed 7.3M1 as requested but the problem persists. I have also attached new log files to this reply.

JamesH · 07-26-2013, 02:49 PM

Hi,

I've raised this internally for further investigation.

Thanks,
James

Hickhaven · 07-26-2013, 03:19 PM

James,
Thank you for your efforts! If you require any additional information let me know. I will also continue to explore alternatives on my end to resolve this issue and will let you know if any changes occur.

Since my last post I have installed new drivers for the HP2311x monitors with no change. All other drivers are currently up to date.

Hickhaven · 08-24-2013, 12:43 PM

This issue has been resolved by the 7.4 release.

07-12-2013, 05:43 PM	#1
Hickhaven Junior Member Join Date: Jul 2013 Posts: 5	Windows 8, Targus APC71USZ, Sleep I have been running the Targus APC71USZ USB 3.0 docking station for about Nine months. It is connected to an HP Envy dv7 and two HP 2311x external monitors. Operation has been flawless until the latest displaylink software update. When the laptop used to enter sleep mode or the screen was put into sleep mode, the external monitors would also enter sleep mode and remain that way untill the computer was woke up. After the latest update however, the monitors initially go to sleep, then almost immediately restart and search for a signal, enter sleep mode, restart and search for a signal etc ... I now have to disconnect the power supply to the docking station in order to put the monitors to sleep or turn each monitor off individually. I have tried running a restore to the point before the displaylink software update and removing and re-installing the the displaylink software with no change. It is almost as if the update changed a setting in the docking station itself?? Any information or recommendations would be greatly appreciated.

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07-14-2013, 11:55 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please attach the logs as described here: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James

07-19-2013, 05:17 PM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you try the latest 7.3M1 build - have a hunch that this might fix your issue. Thanks, James

07-26-2013, 02:49 PM	#6
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, I've raised this internally for further investigation. Thanks, James

07-26-2013, 03:19 PM	#7
Hickhaven Junior Member Join Date: Jul 2013 Posts: 5	James, Thank you for your efforts! If you require any additional information let me know. I will also continue to explore alternatives on my end to resolve this issue and will let you know if any changes occur. Since my last post I have installed new drivers for the HP2311x monitors with no change. All other drivers are currently up to date.

08-24-2013, 12:43 PM	#8
Hickhaven Junior Member Join Date: Jul 2013 Posts: 5	This issue has been resolved by the 7.4 release.