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Old 09-13-2018, 06:11 PM   #1
Boatbabe007@gmail.com
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Angry Cannot Mirror Display

I just recently connected my USB 3.0 Dock. When i access the icon i only get the options for audio setup and video setup. I do not get the option for USB 3.0 Dock so that i can go in and configure my display settings. In the windows control panel i only have the options to view monitor 1, view monitor 2, and extend the display. The Duplicate Display (mirror) has disappeared with my dock plugged in. As i bougjt this specifically to mirror my display, this is not good. PLEASE HELP ASAP! I DO NOT WANT TO HAVE TO PURXHASE A DIFFERENT DOCKING STATION!! Thanks.
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Old 09-18-2018, 12:31 PM   #2
AlbanRampon
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Good afternoon,

I imagine you are using Windows 10.

That operating system already has excellent support for extended displays in it and it wasn't duplicated.

Simply right click on the desktop and select display settings.
You can then choose which screen to clone to which.
Here is a Windows 10 forum describing how to do this with any display over any graphics adapter.

If the option is not available there, then you graphics card doesn't have adequate Windows 10 drivers and you would either need to use the Windows inbox driver, or get a new driver from your graphics card vendor.

Kind regards,
Alban
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Old 09-26-2018, 07:32 PM   #3
Boatbabe007@gmail.com
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I am using windows 10.....i have the option to mirror when i connect direct to my display but not when i connect through the docking station.
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Old 09-27-2018, 08:56 AM   #4
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Good morning,

In this case, it sounds like you could be using an older graphics card driver which doesn't support cloning across adapters.
What is the GPU (Intel, Nvidia, and/or AMD) name and driver version numbers?
For instance, Intel 4th generation and below doesn't support that feature introduced in Windows 10 graphics as standard/compulsory.

Kind regards,
Alban
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Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand. Our emails will soon change to synaptics.com but our commitment to customers remain the same."

Where to download the latest Windows drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
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