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Old 01-12-2016, 11:48 AM   #1
Derek Dongray
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Default 7.9M4 causes Start Menu not to display (ShellExperienceHost.exe crashes)

I had exactly the same problem with 7.9M3, which was not resolved. I tried installingo 7.9M4 over 7.9M2, but I still get the same error. The Start Menu does not appear and the Application Event log records 4 errors. Unistalling and reinistalling 7.9M2 works fine.

The referenced location (Microsoft-Windows-TwinUI/Operation) does not seem to exist.

Error 1:

Faulting application name: ShellExperienceHost.exe, version: 10.0.10240.16515, time stamp: 0x55fa599a
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.10240.16548, time stamp: 0x56133a14
Exception code: 0xc000027b
Fault offset: 0x000000000044b4d8
Faulting process ID: 0x37b4
Faulting application start time: 0x01d14d3487e8bcbc
Faulting application path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2t xyewy\ShellExperienceHost.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report ID: dcca62c9-060b-40b3-bd1c-18e114aa74e5
Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.10240.1 6384_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: App

Error 2:

Faulting application name: SearchUI.exe, version: 10.0.10240.16603, time stamp: 0x5655390b
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.10240.16548, time stamp: 0x56133a14
Exception code: 0xc000027b
Fault offset: 0x000000000044b4d8
Faulting process ID: 0x1124
Faulting application start time: 0x01d14d3488aef5dd
Faulting application path: C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw 5n1h2txyewy\SearchUI.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report ID: 7e2de2f6-4f10-434f-800b-3d78c0f94402
Faulting package full name: Microsoft.Windows.Cortana_1.4.8.176_neutral_neutra l_cw5n1h2txyewy
Faulting package-relative application ID: CortanaUI

Error 3:

Activation of application Microsoft.Windows.ShellExperienceHost_cw5n1h2txyew y!App failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error 4:

Activation of application Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.
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Old 01-14-2016, 02:47 PM   #2
JamesH
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Hi Derek,

Do you get this issue if you do a clean install of 7.9 M4?

To do this please follow these steps:
http://support.displaylink.com/knowl...ink-software-o
And then reinstall 7.9 M4.

If you still hit this issue please attach the output from this tool:
http://support.displaylink.com/knowl...to-displaylink

Thanks,
James
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Old 01-28-2016, 10:51 AM   #3
Derek Dongray
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I tried a clean install with 7.9M3 (which also didn't work), but cannot recall whether I tried 7.9M4. I'll give it another go an let you know the result.

By the way, Microsoft Update installed 7.9.630.0 which also didn't work (stopped Start Menu displaying). I've installed 7.9M2 again.
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Old 01-28-2016, 11:03 AM   #4
Derek Dongray
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After a a clean install, the Start Menu seems to work but I get the following events logged:

Application Error (Error):
Faulting application name: SearchUI.exe, version: 10.0.10240.16603, time stamp: 0x5655390b
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.10240.16548, time stamp: 0x56133a14
Exception code: 0xc000027b
Fault offset: 0x000000000044b4d8
Faulting process ID: 0x35bc
Faulting application start time: 0x01d159c334bbe2bf
Faulting application path: C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw 5n1h2txyewy\SearchUI.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report ID: 169a4486-ca9e-43ad-968f-199a4a0d3849
Faulting package full name: Microsoft.Windows.Cortana_1.4.8.176_neutral_neutra l_cw5n1h2txyewy
Faulting package-relative application ID: CortanaUI

Windows Error Reporting (Information):
Fault bucket 133252544573, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.Windows.Cortana_1.4.8.176_neutral_neutra l_cw5n1h2txyewy
P2: praid:CortanaUI
P3: 10.0.10240.16603
P4: 5655390b
P5: StackHash12_217
P6: 0.0.0.0
P7: 00000000
P8: 887a0004
P9: 0
P10:

Attached files:
C:\Users\derek.dongray\AppData\Local\Temp\WERCE49. tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive \AppCrash_Microsoft.Window_1d1d87c3149f847115b6b6a 9673ed8c3c186ad_180e67ff_403cd108

Analysis symbol:
Rechecking for solution: 0
Report ID: 169a4486-ca9e-43ad-968f-199a4a0d3849
Report Status: 0
Hashed bucket: 325acb6e8236839c5dec611368d7e0be

Apps (Error):
Activation of application Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

I can live without Cortana as long as the Start Menu worksm unfortunately the Search option is also unavailable; that is <WinKey>+<typing> does nothing. This is annoying.

I'll run diagnostics.

Regards

Derek

Last edited by Derek Dongray; 01-28-2016 at 11:05 AM.
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Old 01-28-2016, 11:50 AM   #5
Derek Dongray
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I've emailed the diagnostic output to technical_enquiries at displaylink.com (Alban Rampon).
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Old 01-28-2016, 12:13 PM   #6
AlbanRampon
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Good afternoon Derek,
What you are experiencing comes from Microsoft Windows.
It is being discussed at length on multiple Windows forums without any mention of DisplayLink.
Here is just one of the links available with solution proposal.

You will notice the answer is from a Microsoft employee.
http://answers.microsoft.com/en-us/w...1-9b88ea4028a6

Microsoft does highlight this comes from a corrupted system.

Regards,
Alban

Other post:*http://answers.microsoft.com/en-us/w...e-1597ab10cb4d
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