Dell D6000 Macbook Air M3 2024 Connects Intermittently

[sterlz_08]

I have a new Macbook Air M3 2024 running Sequoia 15.0.1 and my Dell D6000 docking station connects intermittently. I have updated its firmware, downloaded the most recent DisplayLink software and even reinstalled Sequoia. I have to unplug and reconnect several times before it connects and shows displays. I notice when its plugged up but not working, the orange light flashes very subtly as if there is some sort of glitch happening. I use my work computer which is a Macbook Pro 2019 and it connects every time without issue. The Macbook Pro that works is running Sonoma but I was experiencing this when my Air was on Sonoma as well. Also, any other peripherals that connect to my Macbook Air via the thunderbolt ports connect with no problem (phone charger etc.). Any help would be appreciated.

[DanielSznicer]

Originally Posted by sterlz_08

I have a new Macbook Air M3 2024 running Sequoia 15.0.1 and my Dell D6000 docking station connects intermittently. I have updated its firmware, downloaded the most recent DisplayLink software and even reinstalled Sequoia. I have to unplug and reconnect several times before it connects and shows displays. I notice when its plugged up but not working, the orange light flashes very subtly as if there is some sort of glitch happening. I use my work computer which is a Macbook Pro 2019 and it connects every time without issue. The Macbook Pro that works is running Sonoma but I was experiencing this when my Air was on Sonoma as well. Also, any other peripherals that connect to my Macbook Air via the thunderbolt ports connect with no problem (phone charger etc.). Any help would be appreciated.

Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com
__________________