MacBook Pro M2 with Satechi Thunderbolt Hub only showing on 1 monitor

[bbar2002]

Running OS Sequoia 15.1.1
DisplayLink 1.11.0 Build 28

System report shows 2 monitors recognized (both Apple Thunderbolt) Screenshot 2024-12-02 at 10.37.47.jpg

I have both plugged into the Dock using Thunderbolt to USBC adapters.

Only 1 external screen is showing any images. I unplugged the one that was working and the other comes up, so I don't have a bad connection. When I plug the 1st one back in the 2nd one retains the output.


Checked screen and audio recording and showing on for displaylink

Shows no displaylink device connected on Home Screen

Got this from the Support Tool:
Online displays count: 1
Display ID: 0x2 Flags: ["MAIN"]
Mode: 2560x1440@60
Position: (0.0, 0.0) Rotation: 0.0

Thunderbolt 4 Slim Pro Dock:

Type: Ethernet
Hardware: Ethernet
BSD Device Name: en13
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Ethernet:
MAC Address: 34:99:71:e9:ee:a6
Media Options:
Media Subtype: none
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Service Order: 9

Thunderbolt Bridge:

Type: Ethernet
Hardware: Ethernet
BSD Device Name: bridge0
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Service Order: 10


Any ideas?

[DanielSznicer]

Originally Posted by bbar2002

Running OS Sequoia 15.1.1
DisplayLink 1.11.0 Build 28

System report shows 2 monitors recognized (both Apple Thunderbolt) Attachment 4542

I have both plugged into the Dock using Thunderbolt to USBC adapters.

Only 1 external screen is showing any images. I unplugged the one that was working and the other comes up, so I don't have a bad connection. When I plug the 1st one back in the 2nd one retains the output.


Checked screen and audio recording and showing on for displaylink

Shows no displaylink device connected on Home Screen

Got this from the Support Tool:
Online displays count: 1
Display ID: 0x2 Flags: ["MAIN"]
Mode: 2560x1440@60
Position: (0.0, 0.0) Rotation: 0.0

Thunderbolt 4 Slim Pro Dock:

Type: Ethernet
Hardware: Ethernet
BSD Device Name: en13
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Ethernet:
MAC Address: 34:99:71:e9:ee:a6
Media Options:
Media Subtype: none
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Service Order: 9

Thunderbolt Bridge:

Type: Ethernet
Hardware: Ethernet
BSD Device Name: bridge0
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Service Order: 10


Any ideas?

Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com