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sachakrief · 02-23-2020, 08:09 AM

@AlbanRampon Hi.

The device is working and recognized because i connected there my mouse in USB and also phone and it's working great.

AlbanRampon · 03-02-2020, 10:49 AM

Hello,

Your mouse is unlikely to be USB 3, and so are most phones.

There are several communication pipes and chips in the product.
For the test to work you need to connect a USB 3 product, or downgrade the full dock to USB 2 using a USB 2 cable.

Kind regards,
Alban

ninarichards · 03-16-2020, 04:24 PM

Are you sure you connected the monitor with the CPU tight enough?

03-02-2020, 10:49 AM	#12
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello, Your mouse is unlikely to be USB 3, and so are most phones. There are several communication pipes and chips in the product. For the test to work you need to connect a USB 3 product, or downgrade the full dock to USB 2 using a USB 2 cable. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

02-23-2020, 08:09 AM	#11
sachakrief Junior Member Join Date: Jan 2020 Posts: 8	@AlbanRampon Hi. The device is working and recognized because i connected there my mouse in USB and also phone and it's working great.

03-16-2020, 04:24 PM	#13
ninarichards Junior Member Join Date: Mar 2020 Posts: 1	Are you sure you connected the monitor with the CPU tight enough?