AOC USB monitor becomes unrecognizable on Surface Book

[isalikk]

Hello,

My Surface Book suddenly stopped recongnizing DisplayLink HDMI adapter which connects to a subdisplay.
Now there is no DisplayLink entry in my Device manager, or no chime when plugging the adapter into USB port.
I tried everything I could, including uninstalling and reinstalling the DisplayLink driver a numerous times, yet I can see no sign of recovery.

I made sure the same adapter and the same display still works perfectly as a subdispaly on another PC. So the problem must be within the Surface Book.

I attach the Displaylink Windows Support Tool result.
Any help is greatly appreciated. Thank you.

[johnmharte]

curious the answer here. We are seeing issues with Surface Pro 4, Surface Laptop 1 and v2 Surface Laptops.

[calisav]

No matter what I do or try I can't get my Surface Pro 4 to recognize the extra USB monitor. Is there a work around for this? I love my little AOC....

[AlbanRampon]

Hello,

When I had the Surface Pro 3, some USB displays didn't work as the Surface USB port couldn't provide enough current to boot the display.
I would recommend you plug the second USB plug of the monitor to the Surface Pro 3 power adapter USB port. If you don't see the desktop straight away, please wait ~2 minutes as it may be doing firmware flashing.

Kind regards,
Alban