User-mode Driver Crash - Event ID 10111

[JakubDabrowski]

Hello tannum99,

Thank you for your patience.

We have been trying to reproduce the issue on similar setup that you are using but we do have few questions.

Could you record a short video or make few photos of your setup? We would like to see exactly how it is all connected.

Moreover, could you please test if the crashes happen so often if you would be using only monitors and ethernet? Could you test it without other devices connected, such as speakers/mouse etc.?

Did you notice any pattern when the issue occurs? Are you using maybe any specific application or the issue happens more often while doing something specific on your machine?
If you would like to contact by emails, please let me know.

Thank you for your feedback,

Best regards,
Jakub

[tannum99]

Originally Posted by JakubDabrowski

Hello tannum99,

Thank you for your patience.

We have been trying to reproduce the issue on similar setup that you are using but we do have few questions.

Could you record a short video or make few photos of your setup? We would like to see exactly how it is all connected.

Laptop to Dynadock : Type C to Type B
Astrotek USB-C 3.1 Type-C Male to USB 3.0 Type B Male Cable 1m

Have also tried USB-3 Type A to USB 3.0 Type B Male, same issue

Peripherals attached to Dynadock :
USB : Gigabyte G105 Keyboard
USB : Gigabyte wireless mouse GM-M7580
USB : Logitech Webcam 500
DVI : AOC AOC E2460 1920 x 1080 60 Hz
HDMI : ASUS VS247 1920 x 1080 60 Hz
Audio output : Standard Speakers
Ethernet not used

Moreover, could you please test if the crashes happen so often if you would be using only monitors and ethernet? Could you test it without other devices connected, such as speakers/mouse etc.?

All cables have been replaced at least once, no improvement
All peripherals work correctly when connected direct to computer

Did you notice any pattern when the issue occurs? Are you using maybe any specific application or the issue happens more often while doing something specific on your machine?

Issue is very bad when using a web browser on extended desktop
Any monitor, any browser, any website
MS Edge (Chrome based), Firefox, Chrome all same issue

For example. When typing this reply using extended desktop, multiple crashes
approx 10 crashes in 30 minutes
If I move the browser window to notebook screen, no crashes

But also occurs with other applications on the extended desktops
EG, Word, Outlook, Excel etc

My initial assumption was faulty Dynadock. Replaced with identical unit
So now have 2 with same issues
So obviously the Dynadocks are not faulty

Additional information maybe significant :

Notebook is "Leader" model SC787. 17in display
Notebook mainboard is Clevo N85_N87HCHNHZ

If you would like to contact by emails, please let me know.

Thank you for your feedback,

Best regards,
Jakub

Steve Cook
tannum99@gmail.com

[markradford]

I've been having the same issue with my Dell XPS 13 9300 and the Dell D3100 dock. I've got 2 HDMI monitors connected, a USB hub, ethernet and speakers. I've already updated all drivers for my laptop (BIOS, chipset, video drivers, USB-C drivers) and have the latest DisplayLink drivers installed.

For me the crash occurs just a few times per day but it seems to be when I am using Microsoft Teams for video calling that it happens more commonly.

I've attached the info from the latest crash which was just a few minutes ago.

[tannum99]

I've had enough of this. Patience has ran out !!!
Looking to a different docking device

https://au.targus.com/products/usb-3...ion-dock120auz

It is still based on DisplayLink

Will remove all previous software and drivers

Will use software downloaded from Targus

Interesting to see how it goes...

[mattT]

I am having similar issues with the 9.3 M2 release. It is intermittent, but at times I will be using my 3 displays connected via USB-C to my plugable, and I will loose my screens and the displaylink driver crashes. I did not experience this when running Windows 10 1803 with Displaylink 9.0 M1.

I recently upgraded to 1909, and when I did so, my screens didn't work, so naturally I installed 9.3 M2. My screens started working again, but I've been having issues ever since.

I just uninstalled 9.3 and reinstalled 9.0, It's going to take a few days to determine if this helps, but I figured it's worth a shot.

Matt

[tannum99]

I have now installed :

Targus USB 3.0 Dual Video Docking Station
Targus model DOCK120AUZ
https://au.targus.com/products/usb-3...ion-dock120auz

Using drivers downloaded from Targus

Driver version is 9.2.2335.0

Only a couple days but early indication is stable
This is a strong case to use manufacturer's drivers

I am not going to attempt to install any DisplayLink drivers

My opinion :

ALL MANUFACTURERS should fully test and release new drivers to suit Windows 10
At least Win10 ver 1909, even better ver 2004

Displaylink - Fully test new drivers in consultation with manufacturers, in Windows 10 ver 2004, BEFORE RELEASING DRIVERS FOR DOWNLOAD

Example. Driver for Toshiba DYNADOCK PA3927A-1PRP
Latest is ver 8.2 released June 2017 - Three years old !!
https://support.dynabook.com/support...ext=1200014770

Toshiba DYNADOCK PA3927A-1PRP clearly has issues with DisplayLink drivers, and Toshiba drivers VER 8.2 are too old

[logik]

Same problem here with the usermode driver crash. Setup:

• Lenovo P1 laptop
• Lenovo hybrid USB-C with USB-A dock
• 2x Dell monitors
• A small number of USB devices e.g. Logitech USB receiver, webcam
• DisplayLink driver version 9.3 M2

On average I see a few crashes per day in Event Viewer. At first the USB mouse becomes unresponsive, a few seconds later the external screens reset. I have to disconnect and reconnect the dock to make it work. The most recent event was:

Problem signature:
P1: VerifierFailure
P2: Framework
P3: Driver
P4: 501000400000200
P5: minkernel\wdf\framework\shared\object\fxverifierbugcheck.cpp:151(FxVerifierDriverReportedBugcheck)
P6: dlidusb3.dll
P7: 9, 3, 3324, 0
P8: 2.31.0
P9: (DumpedSeparately)
P10:

With event 10111:

The device ThinkPad Hybrid USB-C with USB-A Dock (location 0008.0000.0000.004.002.000.000.000.000) is offline due to a user-mode driver crash.  Windows will attempt to restart the device 5 more times.  Please contact the device manufacturer for more information about this problem.

I own a second Lenovo laptop which is regularly used with the same dock. I have never experienced a crash with this laptop, therefore it seems very likely to be a driver issue.

I have collected the system diagnostics information using the DisplayLink tool, is there an email address I can share this with?

[JakubDabrowski]

Hello Logik,

Thank you for reaching out to us.

May you please send the log files with your description to the below email address?
- technical_enquiries@displaylink.com

I believe that it will be the best way to exchange messages and provide your feedback while we will analyze this issue further.

Best regards,
Jakub

[KevinG]

Adding myself to the ever-growing list of people encountering this issue.

With a Lenovo X1 extreme laptop, a Lenovo hybrid USB-C with USB-A dock, and 2 HDMI screens.

I tried using the Toshiba 8.2 drivers as somebody suggested, but they fail to properly recognize one of my screen, which ends up displaying a weird (and unusable) resolution.

Is there anything I could do to speed up the resolution of this issue?

[tannum99]

KevinG you misunderstood the suggestion about Toshiba driver.
I have a TOSHIBA dock device and downloaded drivers from TOSHIBA website.
For a TARGUS dock, download from TARGUS website.
The meaning of the suggestion is to go to YOUR DOCK manufacturer's website and find the appropriate drivers.
In your case go to LENOVO website and find the LENOVO drivers for your dock.