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Old 09-28-2018, 05:05 PM   #11
cmdub
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I have this exact problem as well. Finally figured out today that it only happens when the laptop is docked which then lead me to this thread. This issue happens for me whenever the laptop is docked. Same result whether using ethernet or WiFi when docked. Using latest version 8.6 of DisplayLink as well.

Running Windows 10 v1803 on ours and my SMB results are the same as Floris'. Please advise on any other logs that can be provided to resolve this.

Edit: Should also add that enabling SMBv1 does not resolve this issue either.

Last edited by cmdub; 09-28-2018 at 05:13 PM.
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Old 10-09-2018, 06:43 AM   #12
FlorisVerstegen
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Is there any update from Microsoft based on the additional information provided to them?
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Old 10-09-2018, 07:38 AM   #13
AlbanRampon
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Hello, no, there isn't.
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Old 01-08-2019, 05:26 PM   #14
cmdub
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Is there any update/ETA on this?
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Old 01-09-2019, 06:14 PM   #15
AlbanRampon
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Hello,

The contact I had on the ticket stopped replying and I didn't get what Microsoft asked for to understand the problem.
As I don't have a reproduction in the office, I can't progress this.

Unless someone wants to take the time to provide the information, Microsoft won't progress on that issue and it will stay blocked.

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
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Old 01-09-2019, 06:29 PM   #16
cmdub
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Quote:
Originally Posted by AlbanRampon View Post
Hello,

The contact I had on the ticket stopped replying and I didn't get what Microsoft asked for to understand the problem.
As I don't have a reproduction in the office, I can't progress this.

Unless someone wants to take the time to provide the information, Microsoft won't progress on that issue and it will stay blocked.

Kind regards,
Alban
What specific information do you need provided, I have a number of machines with this issue in our environment.
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Old 01-10-2019, 04:37 PM   #17
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Hello,

Microsoft gave me a script to be ran. The issue seems to appear with any kind of network adapter, DL or 3rd party.

I can share that tool, but privately as, to protect users from logs download, you won't be able to get attachments from the forums.
Would you please send an email to Technical_Enquiries@DisplayLink.com with "28632: File and Printer Sharing for Microsoft Networks Failing" as the subject line so a ticket can be created and I can attach it to a reply?

Kind regards,
Alban
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Where to download the latest DisplayLink drivers
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Old 01-10-2019, 11:17 PM   #18
cmdub
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sent you an email.
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Old 02-08-2019, 04:45 PM   #19
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Is there any update to this issue? As a help desk tech, the inability to remotely connect to a client laptop that is connected to a docking station and or browse remotely via Windows Explorer is very frustrating.
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Old 02-09-2019, 05:56 PM   #20
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Hi All

I was just reading this thread and it reminded me of a known issue in Windows when you have connected too many USB Ethernet adaptors and they are stored in the registry. You get weird behaviour of the connection working but unable to connect to network shares.

It was a problem in Windows 7, and not sure if it has been solved for Windows 10. There is a thread on it here:

https://social.technet.microsoft.com...ork-interfaces

And here:

https://social.technet.microsoft.com...tpronetworking

Worth checking if this is the issue, especially if you use hot desking, so will end up with many different USB Ethernet entries in device manager, if you move desks a lot.

Wim
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