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Old 04-14-2021, 07:13 AM   #1
JonnyT
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Join Date: Apr 2021
Posts: 3
Default Problems with Sound, and YouTube not playing?

I've been using my dock for a few weeks now and I've noticed some really annoying bugs that I don't know how to fix regarding audio and video.

For example; when using Teams for video conferencing meetings the other participants can't hear me and I can't hear them. I've tried plugging headphones in (to both the MacBook headphone socket and the D6000 headphone socket) and checking the settings on Teams, but nothing works.

When trying to watch YouTube videos (on ANY browser, and I've tried Safari, Chrome, Firefox & Brave) the YouTube video page loads but the video just hangs and doesn't play.

If I unplug the dock then everything returns to normal and starts working again.

Please help.


Technical details:

Macbook Pro (16 Inch, 2019)
macOS Big Sur 11.2.3
DisplayLink Manager 1.3.0 (Build 56.111)
Dell D6000

I use the D6000 to connect my MacBook to two Dell 27 inch monitors using the USB-C connector from the D6000 straight into the Mac, and from the dock to the monitors via Display Port cables.

I'm also running Windows using Parallels on the MacBook at the same time, but I can't see how that would have an impact.

Last edited by JonnyT; 04-14-2021 at 01:00 PM.
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