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Old 01-26-2021, 11:58 AM   #1
jasan
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Default Dock freezing

When I try to show (or use) dock on asus MB16ACE, dock and whole mission control freezes until I kill dock. I can show or use dock on built in monitor or in other external screen. It freezes only with MB16ACE.

Any help?
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Old 01-29-2021, 12:26 PM   #2
AlbanRampon
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Hello,
Are you using that display on USB-A or USB-C?
The product is hybrid, it uses two technologies: DisplayPort Alternate Mode and DisplayLink.
I believe it is designed to "prefer" the DisplayPort Alternate Mode on USB-C.
Kind regards,
Alban
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Old 02-01-2021, 08:07 AM   #3
jasan
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Quote:
Originally Posted by AlbanRampon View Post
Hello,
Are you using that display on USB-A or USB-C?
The product is hybrid, it uses two technologies: DisplayPort Alternate Mode and DisplayLink.
I believe it is designed to "prefer" the DisplayPort Alternate Mode on USB-C.
Kind regards,
Alban
Hello, thank you for your answer. I am using USB-C. I realized, that dock stopped freezing, when I change position to left instead of down (bottom). I believe that problem is with switchnig dock from one monitor to another. But this problem is only with this ASUS, not with another monitor connected whit usb-c.

Also, DisplayLink manager still does not recognize the monitor, so maybe the driver is not active.
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