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Old 02-16-2020, 01:39 AM   #1
DeltaCain71
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Default Display Not Working - Driver Error (Win 10, Dell D6000)

Hi,

I've got a Dell D6000 docking station, it works fine with my work laptop, but not my home laptop.

The docking station functions as a usb hub (connected keyboard and mouse work fine), however does not function with the external display. In device manager there is the following error message on the DisplayLink display adapter:

"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful."

The knowledge base (https://support.displaylink.com/know...-on-windows-10) suggests that this is a UMDF issue, however I'm not sure how exactly I would go about resolving this.

Attached is the support information file.

Any help would be appreciated.
Attached Files
File Type: zip DL_Windows_Logs_20200216_133114.zip (470.5 KB, 5 views)
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Old 02-17-2020, 01:03 PM   #2
JakubDabrowski
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Hello DeltaCain,

Thank you for contacting DisplayLink.

Great that you have already provided such detailed description with log files.

Thanks to it I was able to verify that you are using an older version of our Windows Driver(9.1).
Please firstly upgrade to the newest one(9.3M1), following this link: https://www.displaylink.com/downloads/file?id=1532

Furthermore, please upgrade Firmware in your D6000 with this link:
https://www.dell.com/support/home/uk...sal-dock-d6000

Thank you for checking it and letting me know if this resolves your issue.

However, if you would have again this problem, please gather the log files one more time.

Best regards,
Jakub
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Old 02-20-2020, 10:30 AM   #3
DeltaCain71
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Hi Jakub,

Thanks for your reply, I have installed the suggested driver and firmware updates, but the issue persists. I've provided log files.

Thanks,
Lachlan
(DeltaCain71)
Attached Files
File Type: zip DL_Windows_Logs_20200220_222207.zip (479.8 KB, 2 views)
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Old 02-26-2020, 11:02 AM   #4
JakubDabrowski
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Hi Lachlan,

Thank you for your patience.

I have verified the log files and I see there possible issues during installation process.

Please try the following:
1. Run our EndUser cleaner: https://www.displaylink.com/downloads/file?d=64
2. Install the newest driver

This will allow for a clean installation process and will give more insight into this case.

If it won't resolve your issue, please follow up one more time with the logs.

Best regards,
Jakub
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Old 02-27-2020, 08:20 PM   #5
DeltaCain71
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Hi Jakub,

I've have run EndUser cleaner and reinstalled the driver, but unfortunatly I'm still getting the same issue. Updated log files are attached.

Thanks,
Lachlan
Attached Files
File Type: zip DL_Windows_Logs_20200228_081559.zip (405.8 KB, 3 views)
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Old 02-29-2020, 10:38 PM   #6
Diego_mtz
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Default Solved, i hope it helps.

i had the same issue the first monitor was fine but the second monitor didn't detected, the second monitor was previusly conected through VGA cable, then i replace the VGA Cable with a DP cable, suddenly in the screen monitor appear a warning "check cables". I solved this issue, going to the Menu of the Monitor and change the Source, to Origin Source, i hope it helps.
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Old 03-02-2020, 09:45 AM   #7
DeltaCain71
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Hi Diego,

I tried changing my monitor settings when I first started troubleshooting the issue, no luck there. Thanks for your input though.

Cheers,
Lachlan
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Old 03-05-2020, 01:41 PM   #8
JakubDabrowski
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Hi Lachlan,

Thank you for your patience,

Here are a few other steps I'd like you to try:

1.Right click on device in device manager
2.Select Driver
3.Select Update Driver
4.Select Browse my computer for driver software
5.Select Browse
6.Enter C:\Program Files\DisplayLink Core Software\
7.Check Include subfolders
8.Select Next

These steps or the previous ones I sent you solved this issue for other users.

Thank you for your actions.

Best regards,
Jakub
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Old 03-08-2020, 05:59 AM   #9
DeltaCain71
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Hi Jakub,

Unfortunatly, still no luck with that fix.
I spent some time performing various Windows and driver updates, then repeated all of your suggested fixes, all to no avail.

I've attached the support logs for the current setup and here's some info from the properies window in Device Manager:

The Device Status is:
"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful."

and the event log has the following error:
"Device USB\VID_17E9&PID_6006&MI_00\7&18fba3e9&9&0000 had a problem starting.

Driver Name: oem104.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: WUDFRd
Lower Filters:
Upper Filters: IndirectKmd
Problem: 0x1F
Problem Status: 0xC0000001"

I hope all this info helps you to find some resolution to the issue.

Thanks,
Lachlan
Attached Files
File Type: zip DL_Windows_Logs_20200308_175128.zip (321.1 KB, 4 views)
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Old 03-12-2020, 09:31 PM   #10
DeltaCain71
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Hi Jakub,

I've done a bit more troubleshooting and I've confirmed using the command line that the involved service 'WUDFRd' is running before connecting the device, but upon device connection it attempt to install the drivers and the service stops with "WIN32_EXIT_CODE: 31 (0x1f)".

I also performed a full windows reset and the problem persisted.

Any assistance would be thoroughly appreciated.

Thanks,
Lachlan
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