Windows Server 2008 R2 - no joy joy

Don · 03-14-2012, 02:43 PM

We have a Windows Server 2008 R2 machine using a IOGear GUC2015v. Everything appears to be installed and running correctly but the light is not on.

I've attached the output from the debug tool.

Device Manager Hardware ID

USB\VID_17E9&PID_0058&REV0102
USB\VID_17E9&PID_0058

Wim · 03-15-2012, 11:52 AM

Hi

My guess is that the primary graphics card or driver you have installed is not a WDDM compatible driver (Windows 7 driver). This is needed by DisplayLink software to operate correctly on Windows Vista and Windows 7 (and their server equivalents).

The zip file you posted didn't have a System Detail.txt file in it that I would have expected. This would have confirmed my guess.

Wim

Don · 03-15-2012, 10:36 PM

That appears to be the problem. We called Dell and the built in card does not have WDDM drivers. However this server does have optional video cards and a couple support dual monitors. We weren't informed that there were other video cards when we ordered. So it looks like we'll be going a different route now, and buying one of the other cards once we can verify compatibility.

Thank you for your time.

03-15-2012, 11:52 AM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Hi My guess is that the primary graphics card or driver you have installed is not a WDDM compatible driver (Windows 7 driver). This is needed by DisplayLink software to operate correctly on Windows Vista and Windows 7 (and their server equivalents). The zip file you posted didn't have a System Detail.txt file in it that I would have expected. This would have confirmed my guess. Wim

03-15-2012, 10:36 PM	#3
Don Junior Member Join Date: Mar 2012 Posts: 2	That appears to be the problem. We called Dell and the built in card does not have WDDM drivers. However this server does have optional video cards and a couple support dual monitors. We weren't informed that there were other video cards when we ordered. So it looks like we'll be going a different route now, and buying one of the other cards once we can verify compatibility. Thank you for your time.