Cant find monitor on Procord dock

Osko1917 · 12-12-2023, 12:53 PM

Hello!

So I have bought a "prokord workplace docking station usb-c 5k dual monitor - charge" for a work computer.

Here are the specs for the computer:
CPU Snapdragon (TM) 7c Gen 2 @ 2.55 GHz 2.55 GHz
RAM 4,00 GB
Product-ID 00379-20115-64896-AAOEM
System 64b system, ARM-based CPU

And here are the windows specs:
Type Windows 10 Pro Education
Version 22H2
Installed ‎2021-‎10-‎23
OS-version 19045.3693
Windows Feature Experience Pack 1000.19053.1000.0

When i got the dock station, i just plugged it in via the USB-C port and everything worked (USB ports, Ethernet etc) except the displayport and HDMI. I have tried with a DVI to displayport and a standard HDMI between the docking station and the monitor.
Ive tried to download the latest Displaylink drivers for w10/w11 (11.2 M0) from the synaptics website. But when i try to install it, i get a error message that says this driver version don't support my windows version...
Then i tried to download some of the legacy drivers, and the latest version that worked was 10.3 M0 from Sep 22, 2022.

I have tried everything it seems, a different USB-C cable and port, switched to a usb type A, different monitor, uninstalled the drivers and reinstall them.

Is there any fix to this?

Kind regards!
//Oskar

12-12-2023, 12:53 PM	#1
Osko1917 Junior Member Join Date: Dec 2023 Posts: 2	Cant find monitor on Procord dock Hello! So I have bought a "prokord workplace docking station usb-c 5k dual monitor - charge" for a work computer. Here are the specs for the computer: CPU Snapdragon (TM) 7c Gen 2 @ 2.55 GHz 2.55 GHz RAM 4,00 GB Product-ID 00379-20115-64896-AAOEM System 64b system, ARM-based CPU And here are the windows specs: Type Windows 10 Pro Education Version 22H2 Installed ‎2021-‎10-‎23 OS-version 19045.3693 Windows Feature Experience Pack 1000.19053.1000.0 When i got the dock station, i just plugged it in via the USB-C port and everything worked (USB ports, Ethernet etc) except the displayport and HDMI. I have tried with a DVI to displayport and a standard HDMI between the docking station and the monitor. Ive tried to download the latest Displaylink drivers for w10/w11 (11.2 M0) from the synaptics website. But when i try to install it, i get a error message that says this driver version don't support my windows version... Then i tried to download some of the legacy drivers, and the latest version that worked was 10.3 M0 from Sep 22, 2022. I have tried everything it seems, a different USB-C cable and port, switched to a usb type A, different monitor, uninstalled the drivers and reinstall them. Is there any fix to this? Kind regards! //Oskar