09-28-2021, 01:26 PM | #1 |
Junior Member
Join Date: Sep 2021
Posts: 2
|
Dell U3419W monitor not detected
Hi,
I've been using Dell U3419W curved monitor for a while now but I wasn't able to use features offered by displaylink as it has never detected the monitor. My monitor is connected with my Mac Book pro Catalina via USB-C. Note: displaylink pop-up attached for your reference. Thanks Faraz |
09-29-2021, 09:24 AM | #2 |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
|
Hello,
Thank you for reaching out! If you are connecting the monitor directly via USB-C to your computer or a docking station then DisplayLink does not support such setups. DisplayLink will only work with devices using DisplayLink technology (meaning - ones that have DisplayLink chip built into it). This monitor does not use DisplayLink technology therefore it will not communicate with DisplayLink driver. Also we do not support USB-C monitors (unless they are using DisplayLink technology). Best regards, Katarzyna
__________________
Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
10-11-2021, 09:25 AM | #3 |
Junior Member
Join Date: Sep 2021
Posts: 2
|
Hi Katarzyna,
That explains it, so are you saying that Dell wide curved monitor cannot act as multiple monitor? does dell supports any other software for supporting multi-monitor over usb-c? this really kills the whole idea of having dell wide curved monitor Thanks Faraz |
10-12-2021, 09:03 AM | #4 |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
|
Hello,
I believe that it would be best to reach out to Dell directly for more information about this monitor and other possible options. I do not have enough information about their products. Best regards, Katarzyna
__________________
Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
|
|