Mouse and Keyboard become unresponsive

[maheenak]

Hi all,

I plug a wireless mouse with a usb thing and a wired keyboard, also with a usb end into the port, but they both stop being responsive after random times and i have to replug them in. does anyone have this issue come up?

[DanielSznicer]

Originally Posted by maheenak

Hi all,

I plug a wireless mouse with a usb thing and a wired keyboard, also with a usb end into the port, but they both stop being responsive after random times and i have to replug them in. does anyone have this issue come up?

Hello



Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink
And can you please send me the model of the docking station you use ?


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com

[Mannydac]

I have the same issue - need to either reboot mac, quit and restart DisplayLink or switch my docking station off for a period (or a random combination of the three) and after about 30 mins it fixes itself