No external monitors detected

[DylanHerdan]

Hi,

I have recently installed linux Mint on my laptop and connected it to a display link. The computer recognises that it is connected (verified by terminal and that the mouse and keyboard that are plugged into the box work fine) but the monitors that are connected to the display link can not be detected.

The link works with a different computer that is still running windows.

Any help would be appreciated.