Issue with installing on Mac

Tuskie · 02-17-2020, 04:33 PM

Hi,

I bought the Portable Laptop monitor, Duex Pro. I have had issues installing on my Mac. I have downloaded the software and followed all the instructions but still the screen is not coming on.

When the USB is connected the screen comes on for 2 seconds then turns off.

Would you kindly help?

JakubDabrowski · 02-19-2020, 07:43 AM

Hi There,

Thank you for reaching our forum with this case.

The best way to report issues such as this is to raise a support ticket, which you can do by following the link for how to report issues in my signature below.

Alternatively, if you'd like to stay on the forums here, could you please provide us with logs from your system, by following this link: https://support.displaylink.com/know...to-displaylink

Kind regards,
Jakub

02-17-2020, 04:33 PM	#1
Tuskie Junior Member Join Date: Feb 2020 Posts: 1	Issue with installing on Mac Hi, I bought the Portable Laptop monitor, Duex Pro. I have had issues installing on my Mac. I have downloaded the software and followed all the instructions but still the screen is not coming on. When the USB is connected the screen comes on for 2 seconds then turns off. Would you kindly help?

02-19-2020, 07:43 AM	#2
JakubDabrowski DisplayLink Tech Support Join Date: Jan 2020 Location: Katowice, Poland Posts: 269	Hi There, Thank you for reaching our forum with this case. The best way to report issues such as this is to raise a support ticket, which you can do by following the link for how to report issues in my signature below. Alternatively, if you'd like to stay on the forums here, could you please provide us with logs from your system, by following this link: https://support.displaylink.com/know...to-displaylink Kind regards, Jakub __________________ Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution Last edited by JakubDabrowski; 02-19-2020 at 08:48 AM.