Monitors periodically go blank

STexDrip · 01-12-2021, 04:29 PM

I have MacBook Pro 16" connected to external monitor (Acer S231HL) via Plugable USB 3.0 docking station. DisplayLink Manager 1.2.0 (Build 55.125) installed and running. Running external monitor as an extended monitor.

Both MacBook and Acer monitors frequently go momentarily blank. Anyone else have similar issue and solution?

sliberty · 01-13-2021, 12:30 AM

I am using a brand new M1 based Mac Mini, and loaded DisplayLink on Saturday, so i is the latest version. I am having the same issue - my HDMI monitor periodically goes blank. Note, I also have a USB monitor, and it doesn't go blank. But, the USB monitor is not detected about 1/2 of the time, and I have to unplug and reconnect the USB monitor to get it to be detected.

The download page indicates that the current release of DL is only supported up to 11.0.1, and I am on 11.1. So I hope and assume that there will be a new version of DL sometime soon to support the 11.1 version of macOS.

STexDrip · 01-13-2021, 01:26 AM

I am also running Big Sur 11.1, new computer, most recent available DisplayLink Software, and HDMI monitor connection.

ShadowNZ · 01-13-2021, 01:58 AM

Hi there,

I have the same problem as well. One way I get around it is by:

1. Having everything plugged in and the DisplayLink app running.
2. Quitting the DisplayLink app (so my 2 external monitors disconnect)
3. Unplugging the USB-C docking station cable
4. Wake my MacBook Pro 16" laptop
5. Re-connect the USB-C cable to the docking station
6. Wait for 1 of the external monitors to appear
7. Close the lid to my MacBook Pro 16"
8. Open the Display Link app
9. All fixed

Not sure if this will help you guys, but worth a try.

sliberty · 01-13-2021, 03:55 AM

After reading those steps, I attempted a poor man's version of the procedure: I quit and restarted DisplayLink Manager. Since doing so (approx 2 hours), my screen hasn't gone blank. Previously it would go blank every few minutes.

Not sure if this will work next time (I assume there will be a next time, perhaps after a reboot). But for now, I am happier.

Hope a new version comes along soon that solves this problem.

STexDrip · 01-13-2021, 09:30 PM

I tried several variations of the suggestions. Reduced the frequency of blank screens but did not eliminate the problem.

Yes, hoping for an updated DisplayLink app soon.

CyriouslyDylan · 01-26-2021, 09:03 PM

Quote:

Originally Posted by ShadowNZ

Hi there,

I have the same problem as well. One way I get around it is by:

1. Having everything plugged in and the DisplayLink app running.
2. Quitting the DisplayLink app (so my 2 external monitors disconnect)
3. Unplugging the USB-C docking station cable
4. Wake my MacBook Pro 16" laptop
5. Re-connect the USB-C cable to the docking station
6. Wait for 1 of the external monitors to appear
7. Close the lid to my MacBook Pro 16"
8. Open the Display Link app
9. All fixed

Not sure if this will help you guys, but worth a try.

I attempted this one, but no luck either. It's worth mentioning that step #6 wouldn't work for me as without the Displaylink Manager app running, neither of my external monitors showed up.

STexDrip · 01-27-2021, 03:17 AM

I have tried all of the above without success. The monitors still periodically go blank.

ferguy777 · 04-14-2021, 02:50 PM

I have the same issue!!!
DisplayLink Manager 1.3.0 on Big Sur 11.2.1 disconnects & connects every hour or so

Anyone have found any solution?
A reply will be more than appreciated!

Wblanchard · 04-23-2021, 01:00 PM

Hi,
Same problem here on 2 mac.

Soft : DisplayLink Manager 1.3.0 on Big Sur 11.2.3.

Hardware : macbook pro intel 13" with a UD-ULTC4K-EU
and one macbook pro 15 2019 with a UD-ULTC4K-EU.

The problem occur each time we are playing a video on external display or during a webmeeting.

This is just a nightmare !

01-12-2021, 04:29 PM	#1
STexDrip Junior Member Join Date: Jan 2021 Posts: 5	Monitors periodically go blank I have MacBook Pro 16" connected to external monitor (Acer S231HL) via Plugable USB 3.0 docking station. DisplayLink Manager 1.2.0 (Build 55.125) installed and running. Running external monitor as an extended monitor. Both MacBook and Acer monitors frequently go momentarily blank. Anyone else have similar issue and solution?

01-13-2021, 01:58 AM	#4
ShadowNZ Junior Member Join Date: Jan 2021 Posts: 1	My Workaround Hi there, I have the same problem as well. One way I get around it is by: 1. Having everything plugged in and the DisplayLink app running. 2. Quitting the DisplayLink app (so my 2 external monitors disconnect) 3. Unplugging the USB-C docking station cable 4. Wake my MacBook Pro 16" laptop 5. Re-connect the USB-C cable to the docking station 6. Wait for 1 of the external monitors to appear 7. Close the lid to my MacBook Pro 16" 8. Open the Display Link app 9. All fixed Not sure if this will help you guys, but worth a try.

04-23-2021, 01:00 PM	#10
Wblanchard Junior Member Join Date: Apr 2021 Posts: 1	Same problem Hi, Same problem here on 2 mac. Soft : DisplayLink Manager 1.3.0 on Big Sur 11.2.3. Hardware : macbook pro intel 13" with a UD-ULTC4K-EU and one macbook pro 15 2019 with a UD-ULTC4K-EU. The problem occur each time we are playing a video on external display or during a webmeeting. This is just a nightmare !

01-13-2021, 12:30 AM	#2
sliberty Junior Member Join Date: Jan 2021 Posts: 2	I am using a brand new M1 based Mac Mini, and loaded DisplayLink on Saturday, so i is the latest version. I am having the same issue - my HDMI monitor periodically goes blank. Note, I also have a USB monitor, and it doesn't go blank. But, the USB monitor is not detected about 1/2 of the time, and I have to unplug and reconnect the USB monitor to get it to be detected. The download page indicates that the current release of DL is only supported up to 11.0.1, and I am on 11.1. So I hope and assume that there will be a new version of DL sometime soon to support the 11.1 version of macOS.

01-13-2021, 01:26 AM	#3
STexDrip Junior Member Join Date: Jan 2021 Posts: 5	I am also running Big Sur 11.1, new computer, most recent available DisplayLink Software, and HDMI monitor connection.

01-13-2021, 03:55 AM	#5
sliberty Junior Member Join Date: Jan 2021 Posts: 2	After reading those steps, I attempted a poor man's version of the procedure: I quit and restarted DisplayLink Manager. Since doing so (approx 2 hours), my screen hasn't gone blank. Previously it would go blank every few minutes. Not sure if this will work next time (I assume there will be a next time, perhaps after a reboot). But for now, I am happier. Hope a new version comes along soon that solves this problem.

01-13-2021, 09:30 PM	#6
STexDrip Junior Member Join Date: Jan 2021 Posts: 5	I tried several variations of the suggestions. Reduced the frequency of blank screens but did not eliminate the problem. Yes, hoping for an updated DisplayLink app soon.

01-27-2021, 03:17 AM	#8
STexDrip Junior Member Join Date: Jan 2021 Posts: 5	I have tried all of the above without success. The monitors still periodically go blank.

04-14-2021, 02:50 PM	#9
ferguy777 Junior Member Join Date: Apr 2021 Posts: 1	I have the same issue!!! DisplayLink Manager 1.3.0 on Big Sur 11.2.1 disconnects & connects every hour or so Anyone have found any solution? A reply will be more than appreciated!