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Old 02-20-2017, 04:34 AM   #1
PCEng
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Join Date: May 2013
Posts: 13
Default Task Manager Frozen

Hi Alban,

We've found testing on SP4 with Targus ACP7701AUZ docking station that Task Manager does not update and appears frozen. If I click on the performance tab and then start clicking between CPU, Memory, Disk graphs it updates and freezes again.

Changing the process priority to high for WUDFHost.exe has no impact however, performing a runas on Task Manager using a separate account resolves the issue.

System_Details.txt below,

Computer: Microsoft Corporation - Surface Pro 4 072460261953
OS: Microsoft Windows 10 Enterprise (x64-based PC), No Service Pack, English
OS Build: 10.0.14393.0 (Debug = False)
OS Build Label: 14393.rs1_release.161220-1747
System Bios: Version 106.1414.768 built 2016/12/06
CPU: Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
Number of Cores: 4
Physical Memory:
Bank 0 4Gb ChannelA-DIMM0 Synchronous 1867ns
Bank 2 4Gb ChannelB-DIMM0 Synchronous 1867ns
Free Space: 190979 MB
Primary Resolution: 1368x912x32
Desktop Size: 4096x2083
Number of Monitors Connected: 3
Graphics: Intel(R) HD Graphics 520 (Intel Corporation)
Graphics Driver: 20.19.15.4463 Dated 2016/07/06
Graphics: DisplayLink USB Device (DisplayLink)
Graphics Driver: 8.2.1333.0 Dated 2017/02/16
Graphics: DisplayLink USB Device (DisplayLink)
Graphics Driver: 8.2.1333.0 Dated 2017/02/16
Graphics: DisplayLink USB Device (DisplayLink)
Graphics Driver: 8.2.1333.0 Dated 2017/02/16
Graphics: DisplayLink USB Device (DisplayLink)
Graphics Driver: 8.2.1333.0 Dated 2017/02/16
WEI Base Score is 5.4, CPU 7.5, RAM 7.7, GPU 5.4, Gaming 9.9, Disk 8.4
Desktop Mode: Aero
Password required after wakeup: can't get status for this OS language version
Running on AC-power
Power Profile: Balanced (recommended) - Automatically balances performance with energy consumption on capable hardware.
DL Version Check OK

Monitors Connected:
Manufacturer: SDC ProductCode: 3853 Serial: 0 Built: 0/2015
DELL U2515H Manufacturer: DEL ProductCode: D06E Serial: X48H658L09UL Built: 34/2015
DELL U2515H Manufacturer: DEL ProductCode: D06E Serial: X48H658L09VL Built: 34/2015

Installed Packages:

DisplayLink Graphics Driver (8.2.1336.0) on 2017/02/20 Status is Installed

Third party layout applications running:

No third party layout utilities are found

USB3.0 Host Controller Drivers Installed:

Name: Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
Driver Provider: Microsoft
Driver Version: 10.0.14393.0
Driver Date: 2016/07/15
Device ID: PCI\VEN_8086&DEV_9D2F&SUBSYS_72708086&REV_21\3&115 83659&0&A0

Installed Video Codecs:


Connected USB Devices:
(Standard USB HUBs) - Generic USB Hub
(Standard system devices) - USB Input Device
(Standard USB Host Controller) - USB Composite Device
(Standard USB Host Controller) - USB Composite Device
DisplayLink - Targus USB3.0 DV2K Dock w Power
DisplayLink - Targus USB3.0 DV2K Dock w Power
(Standard USB HUBs) - Generic SuperSpeed USB Hub
Marvell Semiconductor, Inc. - Marvell AVASTAR Bluetooth Radio Adapter
(Standard USB Host Controller) - USB Composite Device
- Targus Audio
(Standard system devices) - USB Input Device
(Standard USB HUBs) - Generic USB Hub
(Standard system devices) - USB Input Device
(Standard USB HUBs) - USB Root Hub (xHCI)
(Standard USB HUBs) - Generic USB Hub
(Standard USB HUBs) - Generic USB Hub
(Standard USB HUBs) - Generic SuperSpeed USB Hub
(Standard USB HUBs) - Generic USB Hub
(Standard USB HUBs) - Generic USB Hub
DisplayLink - Targus USB3.0 DV2K Dock w Power
DisplayLink - Targus Giga Ethernet
(Standard system devices) - USB Input Device
DisplayLink - Targus USB3.0 DV2K Dock w Power

DisplayLink Version: 8.2.1333.0
DisplayLink Installer Source: Normal or WU installed
DisplayLink Audio Version: No DL Audio driver found.
DisplayLink Ethernet Version: 2.34.17.0 (DisplayLink USB CDC NCM Driver)
No DL USB I/O drivers found.
DisplayLink RS Version:8.2.1333.0 (DisplayLink Core Software v8.2.1333.0)

--------- Nivo Info ---------

Attached USB device(s) matching our VID:
USB\\VID_17E9&PID_4306\\10205249
USB\\VID_17E9&PID_4306&MI_00\\7&1F46DB59&1&0000
USB\\VID_17E9&PID_4306&MI_01\\7&1F46DB59&1&0001
USB\\VID_17E9&PID_4306\\10205250
USB\\VID_17E9&PID_4306&MI_00\\7&2B962D65&1&0000
USB\\VID_17E9&PID_4306&MI_01\\7&2B962D65&1&0001
USB\\VID_17E9&PID_4306&MI_02\\7&2B962D65&1&0002
USB\\VID_17E9&PID_4306&MI_05\\7&2B962D65&1&0005

Nivo's that have been attached:


Hardware IDs:
USB Composite Device
USB\VID_17E9&PID_4306&REV_0063
USB Composite Device
USB\VID_17E9&PID_4306&REV_0063
Targus USB3.0 DV2K Dock w Power
USB\VID_17E9&PID_4306&REV_0063&MI_01
Targus USB3.0 DV2K Dock w Power
USB\VID_17E9&PID_4306&REV_0063&MI_01
Targus Audio
USB\VID_17E9&PID_4306&REV_0063&MI_02
Targus USB3.0 DV2K Dock w Power
USB\VID_17E9&PID_4306&REV_0063&MI_00
Targus Giga Ethernet
USB\VID_17E9&PID_4306&REV_0063&MI_05
Targus USB3.0 DV2K Dock w Power
USB\VID_17E9&PID_4306&REV_0063&MI_00

Large screen boost:
Not supported
Boost policy G setting: Default
PCEng is offline  
Old 02-20-2017, 06:02 AM   #2
PCEng
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Join Date: May 2013
Posts: 13
Default

You can ignore this. The test machine had a corrupt user profile and we have not been able to reproduce.

Thanks

Matt
PCEng is offline  
 

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