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Old 08-08-2020, 10:40 PM   #1
BowserLink
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Default Confused on Night Light for Dell D6000 Dock

Hi,
I've read this about Night Light for Windows 10:
https://support.displaylink.com/know...ticles/1886413

So for clarity before I buy cables, the Dell D6000 has 2 DisplayPort outputs and 1 HDMI. Is the link above suggesting that Night Light will only work on the HDMI output?
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Old 08-10-2020, 10:36 PM   #2
BowserLink
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Is anyone able to provide clarity on this?

Thank you for the help.
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Old 08-12-2020, 12:22 AM   #3
jigglywiggly
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It only works on monitors connected to the displayport outputs.
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Old 08-12-2020, 09:23 PM   #4
BowserLink
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OK, that is odd. I've connected the it to HDMI port on the Dock to the HDMI port on the Monitor and it works. I then connect it from the DisplayPort on the Dock to the HDMI port on the same monitor and it doesn't work.

Any thoughts on this?
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Old 08-13-2020, 10:40 PM   #5
AlbanRampon
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Good afternoon,

End products do not only have a DisplayLink chip in them and other components impact the feature set. That is the case of the Dell D6000.

The night light feature stays in beta state as it has some issues.

For the Dell D6000, it would work on the HDMI or DP outputs. If using a DisplayPort output, you need to connect to a DisplayPort monitor, or use an *active* converter. I believe your case does not work because you use a passive adapter.

Kind regards,
Alban
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Old 08-14-2020, 01:01 AM   #6
BowserLink
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Quote:
Originally Posted by AlbanRampon View Post
Good afternoon,

End products do not only have a DisplayLink chip in them and other components impact the feature set. That is the case of the Dell D6000.

The night light feature stays in beta state as it has some issues.

For the Dell D6000, it would work on the HDMI or DP outputs. If using a DisplayPort output, you need to connect to a DisplayPort monitor, or use an *active* converter. I believe your case does not work because you use a passive adapter.

Kind regards,
Alban
Yes, I'm using a passive DisplayPort to HDMI cable. I will try an active Converter or Active cable. Is there one that is recommended?
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Old 08-14-2020, 11:41 PM   #7
AlbanRampon
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Before you purchase additional hardware, I'd like to make sure you're not going to meet issues.
Would you mind using our customer support tool (see my forum signature for link) and post the .EDID file in your DisplayLink folder created on the desktop for the display you wish to connect through that adapter? It will give me the monitor characteristics.
Kind regards,
Alban
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Where to download the latest Windows drivers
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Old 08-17-2020, 08:27 PM   #8
BowserLink
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Quote:
Originally Posted by AlbanRampon View Post
Before you purchase additional hardware, I'd like to make sure you're not going to meet issues.
Would you mind using our customer support tool (see my forum signature for link) and post the .EDID file in your DisplayLink folder created on the desktop for the display you wish to connect through that adapter? It will give me the monitor characteristics.
Kind regards,
Alban
Thanks for the response. I ran the "Windows DisplayLink Support Tool" and I cannot find any .EDID files in the DisplayLink folder on my desktop. Was this the correct tool? (I ran it as admin and enabled the two advanced options).

Thank you
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Old 08-17-2020, 09:34 PM   #9
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It is the correct tool and the files should be both in the archive and in the subfolder with date and time of collection.
Alternatively, provided you have connected the display you wish to check about, the original location of the file is C:\Windows\Temp\DisplayLink. The file name starts with the name and model of monitor, followed by serial number before .edid.
Kind regards,
Alban
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"DisplayLink is proud to be a Synaptics brand. Our emails have changed to synaptics.com but our commitment to customers remain the same."

Where to download the latest Windows drivers
How to clean up a corrupted installation
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Old 08-17-2020, 11:21 PM   #10
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Quote:
Originally Posted by AlbanRampon View Post
It is the correct tool and the files should be both in the archive and in the subfolder with date and time of collection.
Alternatively, provided you have connected the display you wish to check about, the original location of the file is C:\Windows\Temp\DisplayLink. The file name starts with the name and model of monitor, followed by serial number before .edid.
Kind regards,
Alban
OK, the *.EDID files were in the C:\windows\Temp folder. I have attached them as a ZIP file.
Attached Files
File Type: zip DisplayLink Support Files.zip (814 Bytes, 1 views)
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