Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Linux and Open Source

Reply
 
Thread Tools Search this Thread Display Modes
Old 02-28-2019, 09:56 AM   #1
gjnfgklm
Junior Member
 
Join Date: Feb 2019
Posts: 4
Default Dell 7390 Ubuntu 18.04 - DL5.1 - Crash with 2 screens

Hi,

Using the softwares mentioned in the title, I can't seem to have DL working for more than 10 minutes before crashing. It's weird because it seems that this happens when I'm browsing, and only browsing.

All the crashes so far happened when I press a link (not specific to any link, just normal browsing).

How can I provide information about the crashes for troubleshooting?

Using a Dell 7390 with a D6000 docking station.

Thank you!
gjnfgklm is offline   Reply With Quote
Old 03-01-2019, 07:17 AM   #2
mlukaszek
Senior Member
 
mlukaszek's Avatar
 
Join Date: Feb 2010
Posts: 383
Default

What crashes? Is it X, are you thrown back to login screen? You could check the Xorg.log to verify that.
Our logs captured with the support tool would tell us if it's one of our components.

Thanks
Michal
mlukaszek is offline   Reply With Quote
Old 03-01-2019, 09:34 PM   #3
gjnfgklm
Junior Member
 
Join Date: Feb 2019
Posts: 4
Default

Quote:
Originally Posted by mlukaszek View Post
What crashes? Is it X, are you thrown back to login screen? You could check the Xorg.log to verify that.
Our logs captured with the support tool would tell us if it's one of our components.

Thanks
Michal
I'm not sure what crashes. I just lose image on the two screens. My laptop continues to run fine, even though it "believes" the two monitors are still connected (mouse pointer still goes outside of my screen).

I'll try the support tool. Does it need to be used shortly after crash?
gjnfgklm is offline   Reply With Quote
Old 03-01-2019, 09:41 PM   #4
gjnfgklm
Junior Member
 
Join Date: Feb 2019
Posts: 4
Default

Added output from support tool. I'm not using the current setup where DL crashes. I'm hoping the crash was recorded somewhere.

If not, I'll run it again when using the D600 docking station along the 2 monitors.
Attached Files
File Type: zip DLSupportTool_Output_2019-03-01T22:34:56.130533.zip (394.7 KB, 0 views)
gjnfgklm is offline   Reply With Quote
Old 03-04-2019, 10:45 AM   #5
gjnfgklm
Junior Member
 
Join Date: Feb 2019
Posts: 4
Default

Added output from support tool on the setup that is causing crashes. Just had a crash happen minutes ago.
Attached Files
File Type: zip DLSupportTool_Output_2019-03-04T11:43:35.636129.zip (835.3 KB, 1 views)
gjnfgklm is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 05:20 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.