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Old 09-22-2020, 11:37 AM   #1
MikhailCompo
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Default Firmware Updates

Do DisplayLink package/distribute firmware packages for any devices?

For example the Dell D6000 dock?


Background:
Dell's own drivers are very poor, so we have been using DisplayLink's drivers without issue.
Dell's own firmware updates are very poor and we have been experiencing issues with them (as have many other users according to a quick search for "dell d6000 firmware update stuck").
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Old 09-23-2020, 08:53 AM   #2
KatarzynaKowalczyk
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Hello,

Firmware updates for D6000 are provided by the manufacturer of the dock and not DisplayLink.

Here is the link to their website:
https://www.dell.com/support/home/uk...k-d6000&lwp=rt

Best regards,
Katarzyna
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Old 11-04-2020, 06:20 PM   #3
oxforum
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@Mikhail

Worth suggesting here? https://support.displaylink.com/
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Old 11-05-2020, 02:56 AM   #4
AlbanRampon
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Hello,

DisplayLink/Synaptics does not provide a standalone firmware flasher because the DisplayLink component in the docking station is updated within seconds automatically at connection by the driver. You would not see it happening.

However, we understand the DisplayLink chip is not the only chip in the box. We are currently working with the manufacturers to deliver a solution which is as transparent for the other chips as it is for DisplayLink's.
Because it requires collaboration between multiple chip vendors with each their own process, this is not an easy case to solve, but this is definitely a priority.
What would help is if you could contact your dock manufacturer/brand and state you want transparent firmware update for the full dock, not just the DisplayLink chip(s).

Kind regards,
Alban
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"DisplayLink is proud to be a Synaptics brand. Our emails have changed to synaptics.com but our commitment to customers remain the same."

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