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07-19-2020, 11:01 PM | #1 |
Junior Member
Join Date: Jul 2020
Posts: 6
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Displays not working after 10.14 update.
I have 2 Asus USB displays which both stopped after Mac OS 10.14 updated to 10.14.6. I have tried the information on https://support.displaylink.com/know...ticles/1188004 with no luck. Please is anyone able to help? I have included the output from the DisplayLink Information app.
Thank you. |
07-20-2020, 08:15 AM | #2 |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
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Hello,
Thank you for reaching out! Your DisplayLink device is no recognized under USB bus or was not connected when you gathered the logfiles. If it was not connected please connect it and gather the logfiles one more time. If it was connected please follow the link below to check if it is a hardware issue: https://support.displaylink.com/know...at-all-when-co Best regards, Katarzyna
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Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
07-20-2020, 04:52 PM | #3 |
Junior Member
Join Date: Jul 2020
Posts: 6
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Thank you for your fast reply. I have redone the information as I think the cable was not in right.
I thankful for any help you can give as I have 2 of these monitors one of which is only a few weeks old. David |
07-21-2020, 08:28 AM | #4 |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
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Hello,
Based on the logfiles I see that your video functionality is not enabled. Please follow the article below to enable it: https://support.displaylink.com/know...-functionality Best regards, Katarzyna
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Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
07-23-2020, 11:06 AM | #5 |
Junior Member
Join Date: Jul 2020
Posts: 6
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Hi,
I have followed that but it still does not work. |
07-23-2020, 12:54 PM | #6 |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
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Hello,
Were you able to successfully go through the steps that I suggested earlier? If yes, could you send another set of logfiles that will show any other possible issues? Thank you, Katarzyna
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Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
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