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Old 07-19-2020, 11:01 PM   #1
ukarea
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Default Displays not working after 10.14 update.

I have 2 Asus USB displays which both stopped after Mac OS 10.14 updated to 10.14.6. I have tried the information on https://support.displaylink.com/know...ticles/1188004 with no luck. Please is anyone able to help? I have included the output from the DisplayLink Information app.

Thank you.
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Old 07-20-2020, 08:15 AM   #2
KatarzynaCzaja
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Hello,

Thank you for reaching out!

Your DisplayLink device is no recognized under USB bus or was not connected when you gathered the logfiles.
If it was not connected please connect it and gather the logfiles one more time.

If it was connected please follow the link below to check if it is a hardware issue:

https://support.displaylink.com/know...at-all-when-co

Best regards,
Katarzyna
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Old 07-20-2020, 04:52 PM   #3
ukarea
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Thank you for your fast reply. I have redone the information as I think the cable was not in right.

I thankful for any help you can give as I have 2 of these monitors one of which is only a few weeks old.

David
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Old 07-21-2020, 08:28 AM   #4
KatarzynaCzaja
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Hello,

Based on the logfiles I see that your video functionality is not enabled. Please follow the article below to enable it: https://support.displaylink.com/know...-functionality

Best regards,
Katarzyna
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Old 07-23-2020, 11:06 AM   #5
ukarea
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Hi,

I have followed that but it still does not work.
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Old 07-23-2020, 12:54 PM   #6
KatarzynaCzaja
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Hello,

Were you able to successfully go through the steps that I suggested earlier?
If yes, could you send another set of logfiles that will show any other possible issues?

Thank you,
Katarzyna
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