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Old 02-23-2017, 02:51 PM   #1
cjennings17
Junior Member
 
Join Date: Feb 2017
Posts: 1
Exclamation Windows 10 Blue Screen

Hello,

I was just writing a quick message as we are having pretty big issue with our Plugable adapters that use the DisplayLink drivers. Back on the 8th, when we came into our office, the computers were showing a System Recovery screen. We rolled it back to a known good day that the drivers were working ok. On Monday, we came back in and the same issue was happening. We have tried looking to see if this was a patch by Windows, but we can't find any updates that ran that night.

Things we have tried:
- Restoring back to a good know working date
- Updated both integrated and dedicated graphics card drivers
- Updated the DisplayLink Drivers

We found that when the adapter is unplugged, the computer functions as normal. We also found that we can have the adapter plugged in as long as the monitor is not plugged in. As soon as you plugin the monitor, it causes the system to crash.

This is happening on at least 8 computers if not more. I have attached the support tool findings from before the system crashes and after the system crashes. Hope this information help, but if you need more I will be glad to get the information for you.

Note: Attached below is also a picture of the exact blue screen message we receive.
Attached Images
File Type: jpg IMG_1683 (2).jpg (103.7 KB, 1 views)
Attached Files
File Type: zip INF-MAIN-L003_20170223_101331.zip (2.61 MB, 1 views)
File Type: zip INF-MAIN-L003_20170223_101930.zip (2.88 MB, 2 views)
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