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Old 01-02-2012, 10:29 PM   #1
warnov
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Join Date: Jan 2012
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Thumbs down Plugable UGA-125 USB 2.0 Stopped Working. Green Light now never turns on.

Hi, I have seen your very good support, and hope you could help me this time.

I purchased this item on September 6, 2011 through Amazon. Get it sent to my hotel and the bring it back home in Colombia (SouthAmerica). It worked fine till a couple of weeks ago, when the light stopped working and I started to get the error: Another Display not detected, when trying to extend my desktop in Windows 7. I have tried the adapter in other 4 different computers and it doesn't work in any of them.

Can you please help me with this issue?
I have recommended this device to a lot of friends, and it will be very embarrassing having this problem.

Best Regards,

Walter Novoa.
Developer Evangelist
Microsoft Colombia
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Old 01-03-2012, 12:34 AM   #2
bernie
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Default No problem - we'll help

Hi Walter,

No problem - we'll be able to help. We replied to your request over here:
http://support.plugable.com/plugable...never_turns_on

And will be glad to find a way to get you up and running again.

Thanks!
Bernie

(FYI: Plugable uses DisplayLink's chips in our USB graphics products, but we're different companies)
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