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Thread Tools | Search this Thread | Display Modes |
09-15-2015, 01:51 PM
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#21 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
I've tried to reproduce this on the HP3005PR I have with the same Samsung 700T but no luck... Can you try installing the 7.9 M2 software on another notebook/pc/tablet and then connecting your 3005PR to it?. If you all is well on that notebook, please connect the HP3005PR back to your tablet. Thanks, James |
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09-16-2015, 08:48 PM
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#22 |
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Junior Member
Join Date: Sep 2015
Posts: 25
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No-Luck, acts same
James,
I installed 7.9 M2 on a DELL E7250 running windows 7. This machine has never had Displaylink ever previously installed. Install completed, connected HP3005PR with same two DELL monitors. One connected via HDMI the other with a DisplayPort to DVI cable (no adapter). Within about 3 minutes the dock crashed with monitors frozen. Exact same behavior as on the other PC. FYI the USB connected mouse receiver continued to function. After this I installed the DisplayLink support tool on the new PC, during running of this tool, the new PC blue screened! I restarted and re-ran the support tool. Files attached here from that new PC. Short story, HP3005PR fails when monitor connected to DisplayPort, functions fine with only one monitor connected to HDMI output. Exact same behavior as previously on original PC. Please advise as to next steps. |
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09-18-2015, 01:51 PM
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#23 |
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Junior Member
Join Date: Sep 2015
Posts: 25
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James...Any feedback? This issue has been open/unresolved for some time and I really need to get my 2 monitors working. Again, this issue has been manifesting across 2 different manufacturers of docks, not just the HP3005PR, so it is my assertion that there is a driver/software underlying the problems.
Is there new drivers in the works? I would be willing to beta test or assist in any way I can. Please Advise... |
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09-21-2015, 02:21 PM
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#24 |
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Junior Member
Join Date: Sep 2015
Posts: 25
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James....can you please provide an update?
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09-21-2015, 04:55 PM
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#25 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi
I'll get back to you by EOB tomorrow. Thanks James |
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09-22-2015, 01:11 PM
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#26 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
From analysis of this we thought this might be an electrical issue but the fact that it is seen on different docks makes this highly likely to be a video cable issue. Can you try obtaining this adapter? http://www.amazon.co.uk/FH973AA-HP-D.../dp/B001GV232A I think it should fix this issue. Thanks, James Last edited by JamesH; 09-22-2015 at 01:15 PM. |
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09-22-2015, 05:54 PM
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#27 |
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Junior Member
Join Date: Sep 2015
Posts: 25
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James,
I purchased one of these early on in my troubleshooting process. At that time it did not resolve any if the issues...however I will dig it out and try it again and report my findings. |
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09-22-2015, 06:18 PM
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#28 |
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Junior Member
Join Date: Sep 2015
Posts: 25
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Adapter does not help
James,
Re-tried the DisplayPort to DVI adapter, dock worked for about 3-4 minutes then crashed...same behavior as previous. Have attached a picture of the adapter so you know I am sincere. 
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09-22-2015, 08:14 PM
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#29 |
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Junior Member
Join Date: Sep 2015
Posts: 25
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Another picture
James...another picture of the adapter just to show you it is identical to that which you suggested.
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09-23-2015, 02:28 PM
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#30 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Understood - can you send me the make and model of that adapter? Thanks, James |
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Linear Mode
