Windows 8.1 Issue

BrianGW · 02-18-2014, 03:24 PM

Hello everyone!

I was running Windows 8 on my laptop with three monitors (one of which was on the display link) and everything was working without an issue. I didn't think about checking the compatibility with 8.1 before doing so and I updated to Windows 8.1. My third monitor promptly stopped working.

Research led me to this article http://www.displaylink.com/support/ticket.php?id=346

When I attempted to install 7.5, I received a UAC prompt (as expected) and then I see for a split second a blue status bar that goes across and then nothing. I am not even sure what that status bar says because it comes and goes so quickly. I went into programs and features to see if anything installed and I didn't see anything related to DisplayLink. I rebooted and it still didn't work. I retried the installation but the same occurred, even after a reboot. I attempted to install the latest version of 7.4 but the same issue occurred. I rebooted, ran the cleaner, rebooted and attempted to install again but the same thing happened.

I have included the output from the troubleshooting tool I have seen other people utilize.

BrianGW · 02-24-2014, 02:16 PM

Anyone able to offer assistance on this one?

olabil · 03-03-2014, 06:29 PM

Brian, did you get any feedback or find a resolution for this?

I have the exact same problem with Windows 8.1 Pro on a Lenovo Yoga Pro and ran it throug Plugable support and then here, see http://www.displaylink.org/forum/showthread.php?t=62405

Thanks,
Ola

BrianGW · 03-03-2014, 06:39 PM

Ola,

Actually, I was able to figure out how to resolve this on my own and completely accidentally, which is the best part. I only discovered it a few days ago. I was able to install the software using the MSI installer. You can probably get it on their site here, if you have a company that you can tell them and get verified.

Note : After installation you NEED to reboot, even though the software / installer does not tell you that.

Direct download link : http://cdgenp01.csd.toshiba.com/cont...5_M0_MSI_2.zip

The site page is http://support.toshiba.com/support/m...ext=1200006618

Just as an aside...the funny part is that I was looking for drivers for my USB monitor (hence the second URL that brings you to a USB monitor driver page) and found out that they make both devices and the driver package was the same. I installed this and rebooted.

olabil · 03-03-2014, 07:09 PM

Brian,
Thank you so much! This helped me as well; this is exactly what I was searching for! I wonder why neither Plugable nor DisplayLink support could figure that out (basically to have an msi instead of an exe for these cases). Feels like a lot of time and frustration spent in vain.

All the best and have a wonderful rest of the day!

/Ola

Wim · 03-04-2014, 11:54 AM

Will the setup.exe install if you run the setup with a command line switch:

Quote:

setup.exe -ignoreCompatibility

Also - are you running Microsoft Antimalware? A recent update seems to have caused installations to take up to 10 mins to start, so can look like it is not running at all. If MsMpEng.exe is taking a lot of CPU after starting the install, then this will be the issue.

Wim

pixelwiz · 07-07-2015, 01:40 PM

Thank you, the Toshiba links totally fixed this problem for me too!

02-24-2014, 02:16 PM	#2
BrianGW Junior Member Join Date: Feb 2014 Posts: 3	Anyone able to offer assistance on this one?

03-03-2014, 06:29 PM	#3
olabil Junior Member Join Date: Jan 2014 Posts: 7	Brian, did you get any feedback or find a resolution for this? I have the exact same problem with Windows 8.1 Pro on a Lenovo Yoga Pro and ran it throug Plugable support and then here, see http://www.displaylink.org/forum/showthread.php?t=62405 Thanks, Ola

03-03-2014, 06:39 PM	#4
BrianGW Junior Member Join Date: Feb 2014 Posts: 3	Ola, Actually, I was able to figure out how to resolve this on my own and completely accidentally, which is the best part. I only discovered it a few days ago. I was able to install the software using the MSI installer. You can probably get it on their site here, if you have a company that you can tell them and get verified. Note : After installation you NEED to reboot, even though the software / installer does not tell you that. Direct download link : http://cdgenp01.csd.toshiba.com/cont...5_M0_MSI_2.zip The site page is http://support.toshiba.com/support/m...ext=1200006618 Just as an aside...the funny part is that I was looking for drivers for my USB monitor (hence the second URL that brings you to a USB monitor driver page) and found out that they make both devices and the driver package was the same. I installed this and rebooted.

03-03-2014, 07:09 PM	#5
olabil Junior Member Join Date: Jan 2014 Posts: 7	Brian, Thank you so much! This helped me as well; this is exactly what I was searching for! I wonder why neither Plugable nor DisplayLink support could figure that out (basically to have an msi instead of an exe for these cases). Feels like a lot of time and frustration spent in vain. All the best and have a wonderful rest of the day! /Ola

07-07-2015, 01:40 PM	#7
pixelwiz Junior Member Join Date: Jul 2015 Posts: 4	Thank you, the Toshiba links totally fixed this problem for me too!