5.4b still having issues in Windows 7

beakerman · 07-07-2010, 08:04 PM

We have eight Windows 7 workstations that use DisplayLink adapters to drive their 2nd LCD monitor. All of them have issues with video blanking, draw in and flickering on the DisplayLink driven monitor. Sometimes it seems Windows Picture and Fax Viewer causes it. Other times, it might be Excel or Outlook.

Workstation Specs:
Dell Optiplex 740 chassis
Windows 7 Professional 64-bit
Office 2010 Beta
AMD Athlon X2 Processors
Onboard Nvidia video
6 GB RAM
80 GB HDD
5.4b DisplayLink driver
Various DisplayLink adapter brands - Diamond BVU160, Monoprice, EVGA, IOGear

I've tried the latest WHQL drivers from Nvidia 257.21 and also Nforce drivers 15.49. Neither seem to make any difference.

We have plenty of Windows XP 32-bit workstations that don't have these issues.

beakerman · 07-07-2010, 08:18 PM

I should clarify, we're using version 5.4b1.

Wim · 07-08-2010, 11:13 AM

Are you using Windows 7 in basic mode, rather than aero? The problems you describe can sometimes occur in basic mode.

Thanks

Wim

beakerman · 07-12-2010, 05:08 PM

Thanks, I will check the mode and let you know.

beakerman · 07-13-2010, 03:28 PM

Quote:

Originally Posted by Wim

Are you using Windows 7 in basic mode, rather than aero? The problems you describe can sometimes occur in basic mode.

Basic or Areo mode, it makes no difference which mode is selected. The DisplayLink connected monitor will blank, have draw in, etc. My WinXP users have zero issues.

beakerman · 07-15-2010, 09:29 PM

I will be calling your offices and support numbers. This is unacceptable. You claim to support Windows 7, but you do not.

beakerman · 07-15-2010, 09:42 PM

Quote:

Originally Posted by beakerman

I will be calling your offices and support numbers. This is unacceptable. You claim to support Windows 7, but you do not.

Well I called 1 650.838.0481 and it went straight to voicemail. I cannot find a support phone number. What gives?

Sian · 07-16-2010, 12:35 AM

Please can you send us the results from the support tool described here:

http://www.displaylink.com/support/ticket.php?id=269

We will be able to see some more details of your system configuration from this.

Alo, please send us some photo's or ideally video of the exact behaviour you are seeing.

You can attach the files in response to this forum thread.

Regards,
Sian

beakerman · 07-28-2010, 09:29 PM

At the moment all I have is results from a machine running version 5.3.25973.0

This seems to be related to WPF issues.

beakerman · 08-05-2010, 06:05 PM

5.41b support tool results

07-07-2010, 08:04 PM	#1
beakerman Junior Member Join Date: Jul 2010 Location: MN Posts: 10	5.4b still having issues in Windows 7 We have eight Windows 7 workstations that use DisplayLink adapters to drive their 2nd LCD monitor. All of them have issues with video blanking, draw in and flickering on the DisplayLink driven monitor. Sometimes it seems Windows Picture and Fax Viewer causes it. Other times, it might be Excel or Outlook. Workstation Specs: Dell Optiplex 740 chassis Windows 7 Professional 64-bit Office 2010 Beta AMD Athlon X2 Processors Onboard Nvidia video 6 GB RAM 80 GB HDD 5.4b DisplayLink driver Various DisplayLink adapter brands - Diamond BVU160, Monoprice, EVGA, IOGear I've tried the latest WHQL drivers from Nvidia 257.21 and also Nforce drivers 15.49. Neither seem to make any difference. We have plenty of Windows XP 32-bit workstations that don't have these issues.

07-07-2010, 08:18 PM	#2
beakerman Junior Member Join Date: Jul 2010 Location: MN Posts: 10	I should clarify, we're using version 5.4b1.

07-08-2010, 11:13 AM	#3
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Are you using Windows 7 in basic mode, rather than aero? The problems you describe can sometimes occur in basic mode. Thanks Wim

07-12-2010, 05:08 PM	#4
beakerman Junior Member Join Date: Jul 2010 Location: MN Posts: 10	Thanks, I will check the mode and let you know.

07-15-2010, 09:29 PM	#6
beakerman Junior Member Join Date: Jul 2010 Location: MN Posts: 10	I will be calling your offices and support numbers. This is unacceptable. You claim to support Windows 7, but you do not.

07-16-2010, 12:35 AM	#8
Sian Junior Member Join Date: Jun 2010 Posts: 15	Please can you send us the results from the support tool described here: http://www.displaylink.com/support/ticket.php?id=269 We will be able to see some more details of your system configuration from this. Alo, please send us some photo's or ideally video of the exact behaviour you are seeing. You can attach the files in response to this forum thread. Regards, Sian