Unable to install displaylink on windows 10 at all

Niels · 07-29-2015, 03:14 PM

Today I installed the release version of windows 10.
I updated all my drivers to the latest available.

Then I tried to install the latest DisplayLink drivers (DisplayLink_7.9M0) and I'm receiving the following error:

Anyone any idea what I can do about this?

The only version that I can install is the (DisplayLink_R7.9_Beta1) version.
However, when I install the Beta1 version, my laptop goes into a BSOD-loop (VIDEO_SCHEDULER_INTERNAL_ERROR) and can only be fixed by doing a systemrestore.

I hope you can help me resolve this issue.

JamesH · 07-29-2015, 04:24 PM

Hi,

Can you attach the output of this tool as soon as you see this error?
http://support.displaylink.com/knowl...rticles/533818

Thanks,
James

Niels · 07-31-2015, 11:41 AM

Hi,

I ran the support tool as soon as I got the error

I hope you can help me out.

I also tried using the endusercleaner but unfortunately that didn't help

Niels · 07-31-2015, 12:12 PM

I managed to get it to work!

Apparently my laptop didn't manage to download the correct drivers while connected to the domain.

I removed my laptop from the domain and connected the docking station.
Finally did it give me the popup to install the drivers and after that it worked!

Todd · 08-02-2015, 02:00 AM

FYI I also had this problem and was on a machine not on a domain. I followed the suggestion made by James@DisplayLink on "Black 2nd Screen" and all worked. The cleaner tool appeared to remove any leftover files that the installer was trying to remove but failed at.

Quote:

Hi,

Please try these steps:

1. Disconnect your device
2. Uninstall DisplayLink software from the Control Panel
3. Run the Cleaner tool from here:
http://www.displaylink.com/downloads/sla.php?fileid=121
4. Install 7.9 M0 from here:
http://www.displaylink.com/downloads/downloads.php
5. Reconnect your device

Thanks,
James

Todd · 08-02-2015, 02:07 AM

FYI I had the same problem trying to install on Windows 10, although my machine was not connected to a domain. For others getting a similar problem, I followed JamesH@DisplayLink's comments to "Black 2nd Screen" (included below) to get this to install properly.
Hope this helps others.

NOTE: DisplayLink staff, I suggest including a link to the "Cleaner Tool" from the downloads/drivers page as well.

Quote:

Hi,

Please try these steps:

1. Disconnect your device
2. Uninstall DisplayLink software from the Control Panel
3. Run the Cleaner tool from here:
http://www.displaylink.com/downloads/sla.php?fileid=121
4. Install 7.9 M0 from here:
http://www.displaylink.com/downloads/downloads.php
5. Reconnect your device

Thanks,
James

07-29-2015, 03:14 PM	#1
Niels Junior Member Join Date: Jul 2015 Posts: 5	Unable to install displaylink on windows 10 at all Today I installed the release version of windows 10. I updated all my drivers to the latest available. Then I tried to install the latest DisplayLink drivers (DisplayLink_7.9M0) and I'm receiving the following error: Anyone any idea what I can do about this? The only version that I can install is the (DisplayLink_R7.9_Beta1) version. However, when I install the Beta1 version, my laptop goes into a BSOD-loop (VIDEO_SCHEDULER_INTERNAL_ERROR) and can only be fixed by doing a systemrestore. I hope you can help me resolve this issue.

07-29-2015, 04:24 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you attach the output of this tool as soon as you see this error? http://support.displaylink.com/knowl...rticles/533818 Thanks, James

07-31-2015, 12:12 PM	#4
Niels Junior Member Join Date: Jul 2015 Posts: 5	I managed to get it to work! Apparently my laptop didn't manage to download the correct drivers while connected to the domain. I removed my laptop from the domain and connected the docking station. Finally did it give me the popup to install the drivers and after that it worked!